Consumer Change Management Program Transformation Leader (Business Control)

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Summary:

As part of the Consumer Change Management (CCM) team, the Sr Change Implementation Leader will play a critical role in shaping the future of change management within the Consumer organization. This individual will serve as a key liaison between CCM and the Enterprise Change Management (ECM) team, responsible for ensuring that Consumer change processes, requirements, and risk considerations are effectively represented as the company advances toward a comprehensive, enterprise-wide Program and Project management solution. This leader will take an active, hands-on role in driving the work forward, serving as the project manager who represents the Consumer line of business across all enterprise project workstreams.  They will lead discussions, coordinate deliverables, and ensure that the Consumer change registration, risk identification, and risk mitigation needs are addressed in both process and design.  The ideal candidate will be a strategic thinker who can anticipate and identify differences between Consumer and Enterprise change functions and proactively work with partners – including ECM, Risk, and Technology – to develop practical, balanced solutions that meet both regulatory and business objectives.

Responsibilities:

• Plans, organizes, monitors, and controls project using appropriate tools and techniques to ensure project completion and benefits are achieved.
• Ensures that all applicable Change Standards, Enterprise Procedures and any FLU/CF Procedures are followed for the project and that documentation meets Enterprise and LOB requirements.
• Central point of contact with responsibility for end-to-end project status, tracking against critical path deadlines and overall business measures of success, ensures appropriate checkpoints and engagement with cross functional stakeholders, support for escalations, etc.
• Facilitate and contribute with LOB/SMEs/Technology/Process Design/Reporting to identify primary and secondary metrics; define approach to validate success with data/reporting.
• Ensure all necessary partners and work streams are established during the beginning of the project (e.g., process design, readiness, reporting, QA, testing, etc.).
• Coordinate with partners to track resolution of post install defects identified within project warranty period; ensure stability of process and transition to BAU.
• Support Program Manager and Portfolio Manager in documenting Program/Project health every month, using the Strategic and Execution and Financial Health conditions, and present to senior leaders when status necessitates.
• Leads remediation requirements documentation efforts based on identified gaps and controls needed for sustained performance
• Develops, maintains, and reports on an overall integrated delivery plan, raising any risks, developing a mitigation plan, and escalating issues appropriately to respective stakeholders

Required Skills

• 5+ years of all aspects of end-to-end project management experience including process improvement/re-engineering, employee readiness efforts and technology change efforts
• Experience with Business Controls, Risk, Process Design, Compliance, and/or Audit within a Business operational function
• Proven experience with managing a medium/large project, influencing varying levels of stakeholders, and working knowledge of the project management methodologies (Agile)
• Proven problem-solving skills and strong decision-making skills with an assertive and proactive communication style
• Experience using analytics and critical thinking skills to develop strategies and appropriate business controls to remediate risk (Implementation to Execution)
• Strong Communication- written and oral
• Strong presentations skills- written and oral
• Ability to infl