Consulting Project Consultant

Key Responsibilities:

Client Support and Communication:

Serve as the primary point of contact for clients, providing exceptional customer support through email, phone, and other communication channels.

Address client inquiries and concerns in a timely, professional, and helpful manner.

Maintain accurate and up-to-date client interaction logs in our systems.

Collaborate with cross-functional teams to ensure client needs are met and expectations are exceeded.

Testing Management:

Assist in coordinating and managing internal and external testing processes.

Support the preparation and execution of testing phases, ensuring all activities are completed accurately and efficiently.

Monitor testing progress, track results, and provide regular updates to stakeholders.

Identify and troubleshoot testing issues, escalating them as necessary to senior team members.

Problem Management:

Help identify and resolve client and operational issues related to product or service delivery.

Assist in documenting problems, contributing to root cause analysis, and proposing solutions.

Collaborate with other teams to ensure issues are tracked, prioritized, and resolved in a timely manner.

Support the implementation of corrective actions to prevent recurring problems.

Skills and Qualifications:

Bachelor’s degree or equivalent experience.

Strong communication skills, both verbal and written.

Ability to multitask and manage time effectively in a fast-paced environment.

Problem-solving mindset with attention to detail.

Excellent interpersonal skills, with a focus on client relationships and teamwork.

Basic knowledge of project management tools and processes is a plus.

Previous experience in customer service, IT support, or testing management is a plus but not required.

Career Level - IC1

Key Responsibilities:

Client Support and Communication:

Serve as the primary point of contact for clients, providing exceptional customer support through email, phone, and other communication channels.

Address client inquiries and concerns in a timely, professional, and helpful manner.

Maintain accurate and up-to-date client interaction logs in our systems.

Collaborate with cross-functional teams to ensure client needs are met and expectations are exceeded.

Testing Management:

Assist in coordinating and managing internal and external testing processes.

Support the preparation and execution of testing phases, ensuring all activities are completed accurately and efficiently.

Monitor testing progress, track results, and provide regular updates to stakeholders.

Identify and troubleshoot testing issues, escalating them as necessary to senior team members.

Problem Management:

Help identify and resolve client and operational issues related to product or service delivery.

Assist in documenting problems, contributing to root cause analysis, and proposing solutions.

Collaborate with other teams to ensure issues are tracked, prioritized, and resolved in a timely manner.

Support the implementation of corrective actions to prevent recurring problems.

  Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $23.32 to $48.03 per hour; from: $48,500 to $99,900 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at