Job Description Summary

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Summary:

The Consultant of Professional Services (CPS), is experienced with the implementation of PharmacyKeeper at the small to medium hospital level. This involves customer interaction and relationship development at the Pharmacy/Stakeholder level. In addition, the CPS guides the implementation process through demonstrated expertise of the technical processes of PharmacyKeeper. Projects range in scope from small to medium health system level implementations requiring standardization of BD Dispensing products. The effective CPS must be able to clearly communicate, thoroughly document and demonstrate BD Dispensing product implementation competency. This also involves working with the customer by gathering customer requirements, defining best practices, design decisions and policies and procedures consulting.  The CPS effectively performs the required tasks to ensure timely go-lives and customer satisfaction. The CPS must have the ability to establish collaborative working relationships with cross-functional project teams. Project teams will include multiple disciplines from within BD and customer teams. The CPS is a mentor for both customers and internal team members.

Responsibilities:

• Facilitate calls and meetings, establish rapport, and foster long-term business relationships with health systems, focusing on PharmacyKeeper implementations.

• Guide the implementation process, demonstrate knowledge of pharmacy workflows, medication management, system integration, and interface validation, and conduct pre-implementation assessments and future state design.

• Lead projects independently, produce timely status reports, complete internal and project documentation, and ensure accurate record-keeping.

• Mentor team members and provide product information, aid customers in improving business operations, and act as a subject matter expert on BD Dispensing products.

• Identify and mitigate project risks, ensure effective governance mechanisms, and build high morale and team commitment to goals

Minimum Qualifications:

• Bachelor's degree in Business, Computer science, Health Administration, or Sciences (Chemistry/Biology).

• Expertise in HIS/PIS systems, pharmacy, and medication management workflows.

• 3+ years in a healthcare environment with technical systems involvement and computerized system applications.

• Certifications: Certified Pharmacy Technician.

• Ability to lift a minimum of 40 lbs. This position may involve pushing, pulling, stooping, bending, and lifting.

• Ability to work independently in a home office.

• Participation in on-call rotation as assigned, including holidays, nights, and weekends.

• Travel may range up to 80%, including overnight travel. Position requires flexible working hours, including some nights and weekends.

Preferred Qualifications:

• Expertise in IV Workflow software technology and exposure to solution design processes.

• Experience with small to medium-sized health systems.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available