Consultant, Learning and Performance

Are you passionate about being part of a team that delivers extraordinary care to help individuals and businesses prepare for and protect their retirement? If so, then Nationwide Financial could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Internal Compensation Grade: G2

Location: This position is open to a hybrid or remote work location. If a candidate is within 35-miles of the onsite work location in Columbus, Ohio, they will be required to hold a hybrid work schedule.

Role Description:

This Learning and Performance role is responsible for designing and executing a program to help our Third Party Administrators transition from familiarity to fluency with our new technology. This role involves direct client contact and collaboration with Case Managers and Relationship Managers to deliver the program. The work includes developing a broad curriculum as well as targeted training.

Skills and Qualifications

• Strong knowledge of retirement plans, the TPA role, and the current Emerging Markets technology suite.
• Proven track record in TPA relationship management.
• Strong presentation skills and the ability to explain complex technical concepts.
• Knowledge and experience in adult learning theory
• Comfortable interacting with business leaders and customers.
• Ability to learn on the fly.
• FINRA Series 6 required and must be obtained in 120 days from hire date.

#LI-LP1

Job Description Summary

We take pride in the services we provide and value the relationships we develop to support business units achieving their objectives. Our goal is to be the most trusted, innovative and agile learning and development organization; delivering solutions that build confidence and drive performance. If you are adaptable, a problem solver, enjoy making a difference by helping people and are driven by your creative energy to share knowledge with others we want to hear from you!

As a Consultant, you'll provide advanced level consultation and/or delivery of Learning & Performance training for associate and management groups across the company. You'll work on and lead the design and development of whole systems solutions. We'll count on you to identify ideal and actual performance required to meet business needs and guide management in taking action that moves performance toward ideal.

Job Description

Key Responsibilities:

• Conducts technical, professional and management training and programs including, developmental or interactive skills training to entry through advanced-level associates. Identifies, sources and schedules delivery resources for identified Learning & Performance needs.

• Evaluates the effectiveness of performance solutions against established metrics and return on investment expectations in meeting organization's plans, goals and strategies. Provides assistance or feedback in the design of evaluation tools.

• Designs and develops learning solutions to meet identified performance gaps for all levels of associates and management. May identify and source or partner with technical or third party resources to ensure appropriate design and development solution.

• Partners and consults with business leaders to analyze performance gaps. Performs need analysis to determine performance gap solutions consistent with business needs, learning department goals and corporate strategies.

• Markets department resources and communicates programs to promote services, products and curriculum. Partners and influences business units value perception and utilization of services.

• Identifies, schedules and prepares subject matter authorities or other identified resources to develop, evaluate and deliver learning solutions within budget. Creates forecast and estimates of project costs.

• Leads Learning & Performance related projects which may include skill based assignment, customer service training initiatives and team effectiveness.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Manager or Director, Lea