Consultant, Data & Insights

The Granicus Experience Group (GXG) is Granicus’ in-house digital agency, a cross-functional team of strategists, analysts, communicators and Granicus technology experts focused on customer experience and digital communications. We leverage best-in-class human-centered practices and a design-thinking approach to help our federal, state and local government customers better connect with the people they serve. We discover better insights, build better experiences, and achieve better outcomes. 
GXG is a fast-growing agency within Granicus - a high-growth tech company specializing in civic engagement software and platforms for government. GXG is hiring a Data & Insights Consultant to operationalize, analyze and measure performance of campaigns within a strategic digital communications program. The ideal candidate will have expertise in reporting on multi-channel outreach and conveying actionable insights and optimization recommendations in a cohesive, customer-friendly manner.   Our Data & Insights Consultants digest and analyze data and derive insights, which they build into custom reports and dashboard visualizations, to convey a narrative in line with our customers’ digital communications goals and priorities, applying intuition and experience to lead to actionable recommendations.   Strong candidates are highly strategic, very comfortable with numbers, and able to communicate the narrative that the numbers are showing effectively and calmly, even under deadline pressure and with customers. Candidates should have experience analyzing multi-channel outreach and segment behavior, collaborate with multidisciplinary teams on how best to demonstrate results to our customers, and convey actionable insights and optimization recommendations in a cohesive, customer-friendly manner. Top candidates will have strong experience in building actionable, client-facing dashboards.  Candidates must have a desire to be part of a data-driven, customer-focused, fast-paced team that loves the mission of improving the citizen experience and providing world-class service to government customers. 
* Due to security requirements (Special Sworn Status in the US), this position requires U.S. Citizenship. Additionally, you must have been a resident of the U.S. during at least 36 months of the last 60. Also, once cleared and approved for access, all researchers must continue to reside in the U.S. or its territories. These requirements are due to the support this role gives to US Census Bureau.

Who We Are:

• Data-driven thinkers, grounding our insights and recommendations for growth in measurable data and context. 
• Human-centered design practitioners, understanding best practices, regardless of technology or use case, and always putting people at the center of our solutions. 
• Digital content creators and strategists, applying best practices to key message development, evaluation of current client content, and identifying optimization opportunities. 
• Innovators, leveraging design-thinking and other frameworks to keep our work fresh and help our customers adopt a mindset for change. We drive toward success with a spirit of experimentation and agility. 

How We Show Up to Work:

• Demonstrate a polished, professional relationship with colleagues and customers. 
• Assume positive intent. 
• Be collaborative. Create space for and be open to different expertise and experiences. 
• Be dependable and reliable for our customers and our colleagues. 
• Be organized and manage your own workload. 
• Be proactive. Be willing to jump in, not wait to be told. 
• Be willing to try something new, not dependent on documented examples. 
• Be empathetic. Consider the human experience, needs and motivations of our customers and our colleagues.  
• Be open to feedback. Listen with the same passion with which you want to be heard. 
• Be curious. Gather information and knowledge. Consider new ideas and approaches. Consider what you might not know. 

What your impact will look like:

• Closely collaborate with GXG multi-disciplinary teams, vendor partners and client contacts to operationalize and measure performance of campaigns and drive strategic recommendations for optimizations 
• Create detailed reports and dashboard visualizations, often with data sets from multiple sources,whichshowcase Granicus’ success in the appropriate context and focus on storytelling with data 
• Oversee all tracking, QA and reporting across digital communications touchpoints 
• Present reports and visualization in an easily digestible manner to non-analyst audiences, including internal teams and external customers 
• Manage and resolve th