Conference Center Receptionist (Part Time)

Application Deadline: 6 January 2025

Department: Human Resources

Employment Type: Part Time

Location: 270 Madison Avenue

Compensation: $25.00 / hour

Description

Overview
The Conference Center Receptionist will provide welcoming experience for visitors at reception and ensure conference room spaces are maintained to the highest standards for the NYPL administrative teams located at 270 Madison Avenue (270MAD).This position requires a balance of customer service, organization, and technical setup skills, ideal for someone with a background in hospitality or customer service in a fast-paced environment. This role interacts with all levels of 270MAD staff and their guests/visitors daily and must ensure superior customer service.
Responsibilities: 

• Guest Experience - Greet guests and extend professional courtesy; guide guests to appropriate location; notify appropriate staff of guest arrivals
• Meeting management - Monitoring the meeting room booking system and other systems to stay on-top of daily meetings and event requirements; ensure schedule conflicts and conference room inquiries are resolved in a timely fashion; assist with room set-ups and AV inquiries when needed; coordinate and serve as a partner to the Executive Assistants to ensure all guests and meetings are handled professionally and according to specific instructions
• Hospitality - Maintain reception area and conference rooms, keeping them tidy and welcoming, oversee and assist with catering deliveries and set up, ensure rooms and conference floor pantry is stocked with supplies, organize rooms before/after meetings
• Report IT and maintenance needs for resolution and assist with coordination of work for the conference rooms, as needed
• Support HR through a variety of  clerical and administrative tasks, such as monitoring the general email account, assisting with recruitment activities, and updating reports. Cross-train floater coverage for backup support
• Other duties and projects as assigned

Required Education, Experience & Skills

Required Education and Certifications 

• High School Education; some college preferred

Required Experience

• At least 2 years of professional experience, preferably in a mid to large-sized organization

Required Skills 

• Highly Professional and positive presence and demeanor
• Good communication skills, both verbal and written
• Dependable and punctual
• Strong sense of customer service
• Ability to exercise discretion and independent judgment
• Attention to detail and accuracy
• Maintain confidentiality related to business matters
• Ability to connect, collaborate and communicate effectively
• Maintains a good rapport and is skillful and tactful in dealing with appropriate personnel, both internally and externally of the firm
• Proficient in Google Suite Apps (Gmail, google docs, google slides, etc.) and Microsoft Office programs

More...

Core Values
All team members are expected and encouraged to embody the NYPL Core Values:

• Be Helpful to patrons and colleagues
• Be Resourceful in solving problems 
• Be Curious in all aspects of your work
• Be Welcoming and Inclusive

Work Environment

• Office Environment

Physical Duties

• Ability to remain stationary for an extended period
• May have to move, lift, carry, push, pull, and place objects weighing 40 pounds without assistance

Pre-Placement Physical Required?
No

Union/Non Union
Non-Union

FLSA Status
Exempt

Schedule

• Up to 30 hours per week - 9:30 am to 4:30 pm Monday through Thursday
• Schedule is subject to change depending on meeting activity

This job description represents the types and levels of responsibilities that will be required of the position and shall not be construed as a declaration of all of the specific duties and responsibilities for the role. Job duties may change if Library priorities change. Employees may be directed to perform job-related tasks other than those specifically presented in this description as needed.

The New York Public Library Salary Statement
At the Library, we believe that pay transparency and pay equity are impo