Concierge (Part-Time)

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU.

PAY RANGE

The Target Pay Range for this position is $21.20-$25.91 hourly. The full Pay Range is $21.11-$30.67 hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role. hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

BENEFITS

Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage.  Employees have access to disability and AD&D insurance.  We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees.  Employees are able to enroll in our company’s 401k plan and employer-funded retirement plan.  Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here.

IMPACT YOU’LL MAKE:

As a Concierge at BECU, you’ll be the first friendly face members see, setting the tone for their experience. You’ll skillfully guide members through their financial journey by connecting them to the right resources, services, and solutions. Your proactive approach, attention to detail, and enthusiasm for helping others will ensure members feel supported and valued from the moment they walk through the door.
 

You’ll empower members to navigate their financial needs confidently while keeping our branch running smoothly and efficiently. By educating members on BECU’s remote services and products, you’ll help make their financial lives simpler and more accessible.
 

The Concierge at our Issaquah branch will work four days a week. Three of these days are fixed: Monday, Friday, and Saturday. The fourth day will rotate each week and could be on either Tuesday, Wednesday, or Thursday.

• Weekday shifts are between 8:30 AM to 4:00 PM.
• Saturday shifts are from 8:45 AM to 1:30 PM.
• During training, travel to our Tukwila Financial Center will be required.
   

Please note that the rotating weekday may change each week.
 

WHAT YOU’LL DO:

• Welcome Members with Warmth: Greet every member with prompt, courteous, and professional service, creating a positive and welcoming environment.

• Streamline Branch Traffic: Actively manage member flow by connecting them to the appropriate team members for their needs.

• Coordinate Appointments: Schedule and track appointments for location staff to ensure seamless member service.

• Maintain a Member-Friendly Environment: Keep member areas clean, organized, and well-stocked, ensuring a functional and inviting space.

• Empower Members with Tools: Demonstrate and educate members on BECU’s suite of remote services and access tools, enhancing their financial independence.

• Support Quick Service Needs: Assist members with express se