Concierge - On Call - Mandalay Bay

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:  

As an On Call Concierge for Mandalay Bay, you are an essential part of guest experience. Your ability to swiftly adapt to booking systems and software’s, combined with your commitment to delivering exceptional guest service will set the stage for the memories guests can carry with them well past their stay with us. In a collaboration of team efforts, you will efficiently manage guest requests, actively promote, and upsell venues and offerings, and assist with check-ins and check-outs.

THE DAY-TO-DAY:

• Efficiently process all guest requests received through calls, front facing experiences, text, email, through virtual concierge, or fax

• Actively promote and upsell MGM Resorts’ venues and services including but not limited to amenities, rooms, restaurants, shows, cabanas, retail outlets, M Life, casino events, property promotions, Spa & Salon service bookings and more

• Address and resolve guest conflicts promptly, anticipating and mitigating potential challenges to ensure a seamless experience

• Serve as a brand ambassador by building strong relationships and representing the property professionally with both vendors and guests

• Handle multiple tasks across up to 26 operating systems simultaneously to meet guest needs

• Continuously expand your knowledge of citywide offerings and build a strong professional network within the hospitality industry

• Stay informed about policies and procedures across various departments to facilitate accurate and efficient bookings

• Perform guest check-ins and check-outs as needed and coordinate pre-arrival, transportation and additional assistance to VIP guests

THE STARTING PAY RATE:  $19.00

THE SCHEDULE:  On call

Hours of Operation:

8:00 am – 8:00 pm

THE IDEAL CANDIDATE:

• Must be 21 years of age or older

• Has a High school diploma, GED or equivalent educational experience

• Has a flexible schedule and can work various shifts, including weekends and all holidays

• Has prior experience working as a concierge, VIP Representative or Front Desk Agent in a resort environment

• Has a passion for Service, is resourceful in finding solutions, and can efficiently multi-task

• Has exceptional customer service and interpersonal skills

• Bilingual

• Has previous experience using Microsoft Office, Opera, HotSOS, and ALICE

THE PERKS & BENEFITS:  

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

• Free meals in our employee dining room

• Free parking on and off-shift

• Health & Income Protection benefits (for eligible employees)

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

FULL JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=15026

Are you ready to JOIN THE SHOW? Apply today!