COMPUTER NETWORK SUPPORT SPECIALIST I - 64081384

Requisition No: 877401 

Agency: Department of Health

Working Title: COMPUTER NETWORK SUPPORT SPECIALIST I - 64081384

 Pay Plan: Career Service

Position Number: 64081384 

Salary:  $31,000 to $38,080.12 

Posting Closing Date: 06/26/2026 

Total Compensation Estimator Tool

Your Specific Responsibilities:

The Computer Network Specialist I position is based at Hendry / Glades Counties.

Specific duties / responsibilities include: 

• Treating customers, the public and staff with courtesy, respect and dignity, presenting a positive public image.
• Assisting in developing, implementing, monitoring, maintaining and securing a distributed computer systems environment with appropriate hardware, operating system, software applications and communications components to meet functional needs of the Hendry County Health Department.
• Maintaining working knowledge of key information systems.
• Assisting in identifying, documenting, measuring, and improving Information Technology processes.
• Assisting in disaster preparedness and response.
• Serving as the initial contact for troubleshooting with end-users performing duties to include:
• Responsible for monitoring and timely completion of Help Desk Request Log/ Work Tickets.
• Installing, uninstalling, and configuring computer software in accordance with DOH established guidelines and as directed by Distributed Computer Systems Administrator – SES.
• Installing and configuring computer operating systems
• Installing computer software security patches and upgrades
• Troubleshooting and resolving computer software problems
• Installing and uninstalling VolP telephones
• Documenting and coordinating changes to the DOH-Hendry/Glades phone system with the vendor (e.g. telephones, voicemail, ACD, and Call Tree)
• Installing, uninstalling, and configuring analog communication devices (e.g. FAX, credit card machines, modem, etc.)
• Performing maintenance on analog communication devices
• Troubleshooting and resolving analog communication device problems
• Initial setup/activation of mobile devices.
• Installing mobile platform operating systems
• Installing mobile platform security patches and upgrades
• Performing maintenance on mobile devices
• Troubleshooting and resolving mobile device problems
• Troubleshooting Local Area Network (LAN) connectivity problems for distributed computing hardware
• Troubleshooting application access problems
• Tracking and securing DOH-Hendry/Glades inventory of Information Technology Equipment and Information Resources:
• Check-Out and Check-In of Inventory/Asset using an inventory system
• Updating Inventory/Asset location using an inventory system
• Creating asset maintenance entries using an inventory system
• Sanitizing distributed computing hardware, analog communication devices, and mobile devices according to DOH guidelines
• Assisting in the completion of inventory audits
• Assisting in the disposition of assets
• Creating. Modifying, and terminating access to Information Resources as designated by the Distributed Computer Systems Administrator-SES
• Providing training on distributed computing hardware and software:
• Recommending and/or providing training to end users on Microsoft Windows Operating Systems, Microsoft Office Suite, Telephone/Voicemail features, conference room audio/visual equipment, and/or distributed computing hardware & software
• Managing the DOH-Hendry/Glades internet site using the DOH Content Management System
• Managing the DOH-Hendry/Glades intranet site using Microsoft SharePoint
• Serving as back-up systems administrator for the CCHD.
• Maintaining system backups, as needed
• All other duties as directed by the Distributed Computer Systems Administrator – SES.

 

Required Knowledge, Skills, and Abilities:

• Statutes, and Rules and Regulations that pertain to the programs.
• Know