Compliance Operations Specialist

About UsMove money. Make money. Finix is a full-stack acquirer processor, empowering businesses of all sizes with flexible, modern payment solutions. Processing billions of dollars annually, Finix enables SaaS, marketplace, and e-commerce platforms to accept payments, manage payouts, and onboard merchants seamlessly. With our no-code, low-code, and developer-friendly tools, businesses can get up and running in hours—not months.
Finix has raised over $175M, including a $75M Series C led by Acrew Capital, with participation from Lightspeed Venture Partners, Leap Global, American Express Ventures, Bain Capital Ventures, Homebrew, Inspired Capital, Sequoia Capital, Visa, and others.
About the Role: Finix is hiring a Compliance Operations Specialist to execute and scale our compliance programs across US and Canadian operations. This role will report to our Head of Compliance & Regulatory Counsel and will manage regulatory reporting, coordinating audit responses, and driving process improvements.   As a Compliance Operations Specialist, you will be filing STRs and UARs, managing bank and compliance audits, supporting sponsor bank relationships, and coordinating cross-functional compliance workflows. This role will support both the U.S. and Canada footprint, but will be based in San Francisco.  

You Will:

• Manage compliance reporting operations for sponsor banks and regulators, ensuring quality, accuracy, and on-time submission of STRs and UARs
• Coordinate audit and regulatory exam responses by gathering documentation, drafting written responses, and driving remediation projects through completion
• Draft investigative reports, regulatory submissions, and compliance documentation that translate complex findings into clear, actionable narratives
• Partner with operations, risk, product, and revenue teams to streamline compliance workflows and eliminate bottlenecks
• Own sponsor bank reporting schedules, including quarterly reports and on-site visit coordination
• Maintain compliance tracking systems, including calendars and documentation repositories
• Monitoring and testing of Finix’s policies and internal controls 
• Conduct individual business verifications to ensure compliance with network rules, including KYC/KYB post-underwriting and transaction monitoring activities

You Have:

• 3+ years in operations, project management, or analyst roles within fintech, payments, financial services, or similar regulated environments
• Proven project management skills with a track record of managing multiple initiatives, coordinating across teams, and delivering results on deadline
• Strong cross-functional coordination abilities and experience working effectively with operations, engineering, product, risk, and business teams
• Superior analytical and writing skills, with the ability to analyze complex data, spot trends, and communicate findings clearly to any audience
• Hands-on audit and exam preparation experience, preparing for and responding to regulatory examinations or similar review processes
• A process improvement mindset with a track record of identifying operational bottlenecks and implementing solutions that drive efficiency
• Meticulous attention to detail and strong organizational skills, including the ability to manage complex calendars, track deliverables, and meet deadlines consistently
• Adaptability and resourcefulness in fast-paced environments, where you build processes while executing operations

You Are:

• Comfortable with ambiguity—you can operate effectively even when the path isn't perfectly clear
• Solutions-oriented—you see problems and immediately start thinking about how to fix them
• Detail-obsessed—you catch the small things that others miss because you know they matter
• Proactive—you don't wait to be asked; you identify what needs to happen and make it happen
• Collaborative—you build relationships easily and know that great compliance work requires cross-functional partnership

Nice to Have:

• Exposure to AML/fraud compliance operations (monitoring workflows, alert management, reporting processes)
• Familiarity with BSA/AML reporting (SARs, UARs, STRs) and regulatory submission processes
• Understanding of US and/or Canadian privacy regulations (CCPA, PIPEDA, Quebec Law 25)
• Experience working with sponsor banks, payment networks (Visa, Mastercard, Interac), or financial regulators (FinCEN, FINTRAC)
• Certifications like ACAMS (Certified Anti-Money Laundering Specialist) or CFE (Certified Fraud Examiner)
• Prior experience supporting a BSA Officer, CAMLO, or compliance leadership

-----------------------------------------   Finix is an equal opportunity employer and values diversity.