Community Specialist

Community Team Specialist serves as Crumbl’s voice online. Has a PR mindset and is able to spot opportunities for sales, education, and relationship-building in every situation, while being personable and strategic. Responsible for controlling the online narrative about Crumbl and it’s competitors, capturing and reporting on user generated content, as well as reporting on platform trends, opportunities, and customer feedback.

Duties and Responsibilities

• Respond to all public and private comments on the following platforms: Facebook, Instagram, TikTok, LinkedIn, Pinterest, Twitter, and YouTube;
• Establish and strengthen relationships with those that frequent respective platforms and help them build a deeper relationship with Crumbl;
• Find and manage online dialogue in which Crumbl or its competitors are tagged or referenced;
• Collect user generated content for Social Managers to leverage in online posting strategy;
• Collect cookie, store, and general brand reviews to help the company grow;
• Provide Surprise & Delight opportunities where applicable and execute all required tasks from start to finish.

Other Duties

• Participate in the development of team culture and establishing goals for yourself. Attend team meetings including 1-on-1’s, platform, and community.


• This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice in order to meet the business needs of Crumbl.

Qualifications

• Excellent verbal and interpersonal communication skills
• Excellent problem solving skills
• Ability to convey Crumbl’s voice online
• Highly organized

Crumbl was founded in 2017 by Jason McGowan & Sawyer Hemsley in Logan, Utah. It is now the fastest-growing cookie company in the nation with over 1000 locations in the USA and Canada. Crumbl is powered by cutting-edge technology, iconic branding, delicious desserts, and passionate people.
Crumbl HQ and franchisees provide employment for over 26,000 people across the United States, and all of our franchises are owned and operated by independent members of the local community.
Crumbl’s 200+ unique cookie flavors rotate weekly and are served in our famous pink box! 
Crumbl is an equal opportunity employer. Crumbl provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.