Community Manager intern - US (paid internship)

Company Description

By combining the best of human and artificial intelligence, iAdvize's conversational platform enables brands to offer their customers an authentic and personalized online shopping experience on a large scale. 

Consumers have massively adopted messaging in their daily lives. 85% of them want to interact with a brand in the same way they interact with their loved ones: via messaging. It's simple, personal, and engaging.

As a provider of a complete solution for pre-sales and customer service, iAdvize has had a single mission since its creation in 2010: to make brands conversational. 

To deliver this experience on a large scale, iAdvize has developed iAdvize Copilot™: powered by its trusted generative AI designed for e-commerce, the solution is revolutionizing the daily lives of customer service advisors. iAdvize Copilot™ facilitates the work of customer service and online sales teams by improving their productivity (conversion rate multiplied by 10). 

iAdvize is also defined by the over 200 talented people who proudly work for us in Nantes (France, our headquarters), Paris, Düsseldorf (Germany), and Boston (US); We are proud to be a Great Place to Work, and a FrenchTech Next 40 and 120 prizewinner.

The well-being of our employees is essential to us, and every year our teams take numerous initiatives to ensure that we can all evolve in a working environment conducive to personal and professional fulfillment.

Convinced by the major asset that diversity represents in our teams, we are proud to count over 45% of women in our workforce. 

We are also convinced that sustainable growth can only be achieved by taking into account ambitious objectives from a societal & environmental point of view. In 2022, we launched a multi-disciplinary working group on CSR issues with the aim of reducing our carbon emissions, forging responsible partnerships, and supporting the conversational transformation of e-commerce towards a more sustainable model. 

Job Description

Ibbü 

iAdvize provides the market with a unique platform that uses a blend of AI and human touch, particularly thanks to the ibbü community. Ibbü is a human service offered to customers of the conversational platform developed by iAdvize.
It is a community of independent (freelancers), passionate, and paid experts that the ibbü team makes available to brands in order to provide the best advice to their customers during their online shopping experience. These experts are passionate about the world and/or the brands for which they take care of the requests, which makes the visitor experience unique and extremely qualitative.

Our value proposition is to offer the best respondent on the market to address customers' questions. The ibbü team is responsible for ensuring a top level of quality and reliability of our communities of ibbü experts. This involves selecting and training the right experts, tracking their performances over time, and overall managing and animating the community of experts. 

As ibbü Community Manager intern, you will be responsible for the following tasks : 

Ibbü experts sourcing : 

• Help with sourcing the best experts to join the ibbü community in a dynamic B2C acquisition and respecting the eligibility criteria defined by the ibbü team.  To do so, participate in inbound marketing actions and analyze the return on investment (ROI) associated. You will also participate in building marketing materials, selection quizzes, and campaigns to attract and identify the best experts. 

• You will act as a preferred point of contact for experts in their membership process throughout the expert journey.

Community operations management : 

• You will be responsible for overlooking, reporting, and managing ibbü account experts' activities. 
• You will optimize the experts' day-to-day activities with a view to performance (increased presence, volume of contacts, CSAT, increase CVR,  etc.). This includes analyzing performance changes and coming up with solutions on how to improve.
• You will also act as a preferred point of contact for experts on the ibbü solution via live feed and other tools used, which includes content creation and regular exchanges with experts.

Customer relationship management : 

• As an ambassador for ibbü projects and in collaboration with the account teams, you will participate in onboarding projects with new customers and