Community Manager, Gaming and Entertainment

About Impact Theory 
Impact Theory is a mission-driven modern media company designed to create positive change in people’s lives by creating entertaining and empowering content. Designed as an integrated studio, Impact Theory develops and produces video games, webcomics, film & TV, as well as world-class YouTube and podcast content that has garnered half a billion views on YouTube alone. Regardless of type, Impact Theory’s content underscores the company's mission to ensure the global spread of a growth mindset through ideas and entertainment.

Job Summary
Reporting to the Director of Social Media, you as the Community Manager, Gaming and Entertainment, will be responsible for cultivating and nurturing our online communities across multiple social media platforms. We are looking for a talented and innovative individual to step into the role of Community Manager, explicitly focusing on managing the social channels of Impact Theory Studio’s IP franchises, including Project Kyzen and Merry Modz and their gaming platforms. 

Your expertise in social media best practices, content publishing, community moderation, copywriting, and data analysis will be crucial in this role. A deep understanding and passion for gaming are key to success. You will be an extension of the Project Kyzen voice and be responsible for our growing community, as well as ensuring that all interactions align with the brand persona, guidelines, and voice. 

If this resonates with you, join us as we continue to grow Project Kyzen with the mission of introducing the world to empowering ideas at scale through story. Unleash your creativity and join forces with an extraordinary team. 

Your Responsibilities

• Writing Captions and Copy: Generate highly engaging, captivating captions and copy that resonate with the specific target audience and brand identity for each social platform. Adapt writing style, tone, and content to align with each platform’s best practices, ensuring that captions and copy effectively communicate the brand's message. This includes but is not limited to Instagram, X, TikTok, Youtube, and Discord posts. 
• Content Publishing: Schedule daily social media posts across Instagram, X, Discord, YouTube, TikTok, and Medium for the Impact Theory Studios Entertainment accounts specifically towards gaming. 
• Social Media Calendar: Maintain and manage multiple social media editorial calendars to ensure consistent and timely content delivery.
• Must be able to pivot posting cadence based on performance, etc. 
• Timing is critical for social media - one must be able to identify and publish content during times with the most reach across each social media channel
• Community Engagement and Moderation: Foster a positive and engaged online community by responding to comments, facilitating discussions, as well as sourcing relevant content that aligns with brand guidelines & unique brand persona. Requirement: Must have strong writing skills, impeccable spelling, and grammar, and the adept ability to craft copy aligned to the Project Kyzen and Merry Modz distinct tone of voice. 
• Must be able to like and reply to comments with a distinct brand tone & persona depending on the account
• Identify @ and/or mentions of Project Kyzen on external social media accounts; ensure they are crediting appropriately and engage with these posts + foster community engagement
• Must be available on weekends to publish content and moderate across social channels
• Community Support: Provide a world-class level of customer service via Discord support tickets, including product and community inquiries, and first-level technical support for game and Discord issues, and escalate where necessary. Capture community feedback/ issues and log as Jira tickets for the technical teams to review, and provide updates back to the community.
• Community Contests: Manage the contests and giveaways process, including ideating legally compliant giveaways, drafting announcements, selecting and contacting eligible winners, and distributing prizes.  
• Event Management: Organize, schedule, and host online community Discord calls and events, including AMAs, and moderate X Spaces with Tom Bilyeu, and other partner teams and communities. Support the organization of real-life events, including venue research and liaison, guest list setup and manag