Community Coordinator

15Five’s HR Superstars community exists to elevate HR leaders to become more strategic through expert education & meaningful peer connections. The Community Coordinator is responsible for growing, engaging and evolving the HR Superstars community, making it indispensable for our members and impactful for 15Five.

OUTCOMES

• Increase membership growth and engagement rates
• Execute campaigns designed to attract and convert new members
• Design, share and gather input on monthly calendars that generate regular conversation and engagement within the community
• Oversee all community content, including generating new social posts & polls, engaging with members, distributing a weekly community newsletter and overseeing the community website
• Review and approve new applications to join the community
• Organize recurring events and special moments that bring the community together 


• Evolve the community to deliver greater value and differentiation
• Build a feedback loop with our membership to understand what’s working, what’s not, and what to build or change
• Help us expand the definition of the community into real-world events, new online offerings, partnerships with leading HR influencers and other new experiments that help us differentiate the community


• Connect the community back to key marketing goals
• Ensure our community program is aligned to key business and marketing objectives through ongoing measurement of membership growth, engagement levels, content consumption and impact on pipeline generation and customer retention
• Collaborate with the marketing team to generate community engagement around key themes, events, and content being created across the team

COMPETENCIES

• Hospitable - You take personal pride in the experience our members have within the community and go out of your way to make it feel inviting, fun, safe and professionally enriching to everyone.
• Focused - You can block out competing priorities to focus on the ones with the potential for greatest leverage, and you are always aiming to deliver value to the business while putting our members first.
• Articulate - You are an excellent communicator, both written and verbal. You understand how to craft copy that engages, persuades, and delights.

WHAT YOU'LL BRING

• 2+ years of successfully managing or supporting an online community
• Prior in-house marketing experience (B2B SaaS experience preferred)
• Technical mastery with online community platforms, social media platforms, email/marketing automation platforms (HubSpot)
• Familiarity with tools for content creation, project management and measurement
• Familiarity with the HR profession preferred, but not required

SAMPLE WEEK IN THE LIFE

• Monday: Participate in a company all-hands meeting to connect with your colleagues and ensure alignment between your work and company objectives. Review the weekly content calendar and ensure all key stakeholders are aligned on the content plan.  Align on your key priorities for the week with your manager. 
• Tuesday: Host an online meetup with the community. Distribute a weekly newsletter that gives members a compelling reason to engage. Engage in key conversations within the community.
• Wednesday: Meet with your Marketing Operations teammate to understand how community membership correlates with marketing objectives. Brainstorm a new member acquisition campaign with the Corporate Marketing team. Share a new ebook with the community and start a conversation around it. 
• Thursday: Host a focus group with community members to determine what programs to evolve or add. Meet with a new vendor to determine how to make our content more easily available to members. Engage in key conversations within the community.
• Friday: Celebrate the week’s wins and connect socially with your team. Recruit an HR leader for a special guest appearance within the community.

ABOUT 15FIVE15Five is the holistic performance management company. 15Five equips HR teams with a complete platform solution to improve manager effectiveness, drive high performance and engagement, and increase retention. 15Five’s easy-to-use software, coaching, manager training, and community enables HR leaders to continuously measure engagement and performance, and empower managers to drive change.
At 15Five, we focus on building a diverse team that prioritizes inclusivity and celebrates everyone’s unique identity. We are proud of our thriving hybrid culture that supports a remote-first workplace balanced with distributed office hubs, and annual opportunities for all employees to connect in person. We also offer:
- Full Medical, Dental, and Vision Insurance- Flexible Time Off (minimum 3 weeks off every year)- Employer paid Short