Community Center Associate (Bilingual Chinese)

Are you ready to make a lasting impact and transform the healthcare space? We are one of Southern California’s fastest-growing Medicare Advantage plans with an incredible 112% year-over-year membership growth.  

Who Are We? ✨ 

Clever Care was created to meet the unique needs of the diverse communities we serve. Our innovative benefit plans combine Western medicine with holistic Eastern practices, offering benefits that align with our members’ culture and values. 

Why Join Us? 🏆

We’re on a mission! Our rapid growth reflects our commitment to making healthcare accessible for underserved communities. At Clever Care, you’ll have the opportunity to make a real difference, shape the future of healthcare, and be part of a fast-moving, game-changing organization that celebrates diversity and innovation. 

Job Summary

The Community Center Representative will be based at one of Clever Care’s Medicare Community Centers and will provide customer service to Clever Care members and seniors in the community. This person will represent Clever Care in the community and will develop and maintain the company’s reputation. The position will be customer-facing with some sales responsibilities. The representative will be motivated by Clever Care’s mission to deliver culturally-sensitive health care solutions to seniors in our community.

This role will be onsite at our community center in Rowland Heights.

Schedule: 40 hours per week. Must be open to work on some Saturdays

Functions & Job Responsibilities

• Provide excellent customer service for the Community Center.

• Provide in-language support for members regarding their benefits and accessing care.

• Act as a Medicare Advisor with in-language support to community members with questions about their Medicare options.

• Schedule and coordinate health events held at the community centers. This includes logistic and planning efforts.

• Responsible for communicating and coordinating general building repairs with Facilities Manager/Department.

• Maintain a proper inventory of equipment, center supplies and promotional/marketing items.

• Track and monitor traffic flow and utilization of services.

• Perform routine inspections to ensure equipment is working properly for quality assurance purposes.

• Responsible for managing the use of space to host meetings and programs while ensuring safety and cleanliness.

• Identify and develop programs and activities that bring value and interest to the center by working closely with internal teams.

• Identify and participate in member events and community events showcasing Clever Care benefits which includes sales booths at events, sponsorships of festivals, holidays, religious or ethnic services.

• Other duties as assigned. 

Qualifications:

• Bachelor’s in Business, Marketing or Communications, or equivalent experience
• Minimum of one (1) year of customer service experience
• Minimum of one (1) year of experience in marketing preferred.
• Experience  working in health care, non-profit organizations, or senior community preferred.
• Event planning or coordination is a plus.
• Experience working with an ethnically diverse population
• Active California Life and Health Insurance License is required or must obtained within 2 months of hire

Skills:

• Bilingual