Community Administration Officer

About Netball Australia  

Netball Australia (NA) drives netball nationwide, shaping the sport from grassroots to greatness. As a proud member of World Netball, NA governs the national teams, the Suncorp Super Netball league, and supports the development of the game at every level from local courts to the global stage. With more than 8 million Australians engaged in netball, a fiercely passionate fanbase, and record-breaking league attendance, we are proud of the strong position our sport holds today and the momentum we continue to build. 

Following the launch of our ambitious ten-year strategic plan, Made in Netball, we have a clear vision to grow and evolve the game and strengthen its place in the lives of Australians for generations to come. It’s more than a plan; it’s a bold call to action, and we’re looking for people ready to step up and turn our ambition into reality. 

At NA, you’ll contribute to a sport that connects communities, inspires excellence, and creates lasting impact. You’ll join a team that is passionate, and united by a shared purpose. Together, we are shaping the future of one of Australia’s most loved sports during a period of significant opportunity and momentum, as we look ahead to the 2027 Netball World Cup on home soil in Sydney as well as celebrate 100 years of netball in Australia; a century defined by passion, progress, and purpose - while also setting our sights firmly on the next chapter of the game’s evolution. 

This is your chance to play a meaningful role in the future of our great sport, helping ensure netball continues to thrive, inspire, and lead by example both on and off the court.  

About the Role 

We are looking for a part time (0.5) customer-focused and organised team member to provide first-level support across the Netball ecosystem, helping Member Organisations, Associations, Clubs and Members get the support they need. You’ll be a key point of contact for NetSetGO enquiries, while providing the administrative support that helps the program grow and operate effectively.You’ll also support the broader Community team across Workforce and PlayHQ, helping to deliver efficient services and a positive experience for our netball community.

Key responsibilities include:

General

• Provide high-level customer service and support to the Netball community, including Member Organisations, Associations, Clubs, Participants and Parents/Guardians.
• Build digital platform and community netball delivery expertise to enable high-level service to Netball Administrators.
• Provide ad hoc administrative support across the broader Community team including but limited to PlayHQ, Workforce and Schools

NetSetGo

• Compile weekly reporting of NetSetGo participants and centre numbers.
• Collation of Monthly reporting of NetSetGo participant and centre numbers within the first week of each month.
• Support Member Organisation Participation Coordinators with day-to-day questions.
• Conduct regular updates of customer databases with correct details and information.
• Provide assistance in the administration of annual national initiatives, e.g. Come and Play Day and Netball Grants.
• Regularly update centre administrators via EDM with information and news.
• Maintain an up-to-date database/s of NetSetGo registered centres and information.
• Respond in a timely manner to all inbound customer queries relating to NetSetGo program through appropriate CX platform.
• Support the administration of the end-to-end participant registration and pack fulfillment process, including troubleshooting, quality control and general customer support.
• Work in conjunction with the contracted supplier’s customer support team.
• Execute reports as required from registration platforms or pack fulfilment systems. Including data matching
• Improve efficiencies of the administration process.
• Monitor stock levels of appropriate items on the NetSetGo store.

Learning Management System (LMS)

• Oversee daily support operation, including Zen Desk support / tickets, providing all levels of support for learners and MO administrators that are not managed by the PlayHQ Service desk
• Complete business reporting, as requested, including board report data and disbursements processes.
• Co-ordinate the implementation of communications and surveys using tools such as Campaign Monitor and Get Feedback platforms.
• Assist in the establishment and training of MO new starters in Totara, including reporting requirements.

About You 

We are looking for someone who possesses the following:  

• Qualificatio