Communications Strategy Lead, Experience Strategy & Operations

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

Experience Strategy & Operations (ESO), Change Activation team is made up of advisors and strategic partners that drive success and transformative changes within Digital Technology Experience (DTX) and beyond. DTX creates products and services that make our employees world work, and Change Activation brings those to life. You will help DTX employees and partners feel connected as an organization, help drive transparency, alignment and inspiration. 

What you get to do in this role:   

• As the communications strategy lead, you will work across the DTX ecosystem to drive communications and engagement-focused initiatives impacting DTX employees and partners.  

• You will develop high quality content for a wide range of channels and audiences (executives, partners, and end users) 

• You'll develop understanding of the inner workings of communication tools, systems, and processes, becoming a SME and driving decisions that strengthen DTX communications infrastructure. 

• In this role, you will own ambiguous projects, continuously seeking context that will help you develop well-reasoned, timely solutions. You will build bridges and work beyond organizational boundaries on a global scale. 

• Develop strategic narratives and communications assets for DTX leadership that advance DTX's internal brand (e.g., slides, talking points, websites, newsletters, etc.).  

• Provide end-to-end management of complex project work focused on communications and engagement.  

Qualifications

To be successful in this role you have:

• A self-driven team player who confidently connects dots to drive communications and manages multiple projects at once while maintaining a laser focus on priorities. 

• A poised professional comfortable advising executive and building consensus while juggling multiple priorities and tight timelines without compromising quality   

• A data-driven, creative problem solver who is passionate about elevating the employee experience and creating a culture of inquisitiveness and fact-based decision making 

• An eager and consistent learner who is open to feedback and interested in continuous improvement; you thrive with change & ambiguity. 

• A change agent who brings a consulting mindset to everything you do and how to improve the status quo.  

Requirements for the role:  

• 10+ years in corporate communications including writing and editing <