Communications Specialist

Location: Mason, MI
Supervisor: Alisa Miller
Recruiter: Amanda Greenwood
Pay Grade: 18

Join our team as a Strategic Communications Specialist!

You'll craft impactful customer communications, manage change and crisis messaging, and collaborate with key teams to drive engagement.

With 4+ years of experience, strong communication skills, and proficiency in tools like Salesforce and PowerBI, you’ll help elevate our customer experience.

We offer excellent benefits, professional growth, paid time off, and relocation assistance.

Ready to make an impact? Apply now!

 

Who we are…  

We're your top choice for foam cups, classic red SOLO cups, and convenient take-out containers, ensuring you can enjoy your food and drinks anytime, anywhere!  

  

What we offer…  

• Excellent benefits package, including health, dental, vision, 401K and more!   

• A supportive and inclusive work culture that prioritizes safety  

• Approved job-related training and tuition reimbursement     

• Paid holidays and paid time off     

• Relocation assistance 

 

What you'll do...

 

• Serve as a strategic communications expert to customer-facing functions, ensuring alignment with company priorities and enhancing the customer experience.
• Plan and deliver proactive, customer-focused communication strategies, including change management plans, internal/external announcements, customer newsletters, and presentations.
• Anticipate questions and proactively provide updates to internal and external teams.
• Apply strategic thinking to identify appropriate messages, customer segments, and platforms to maximize engagement, comprehension, and action.
• Partner with Sales, Marketing, Business Units, Supply Chain, and Customer Success teams to craft clear and compelling high-quality customer communications appropriately tailored to the audience.
• Measure the effectiveness of communications through feedback and data and use the information to improve future communications. Continuously track and improve communication strategies using data analysis.
• Act as a champion collaborating with cross-functional teams to ensure the execution of Dart’s corporate brand and consistent messaging across all customer touchpoints.
• Lead efforts to support the company during customer-related crisis or emergency communication events, preparing and executing customer-facing crisis communication plans to ensure timely, transparent, and effective outreach.
• Support the Request for Information (RFI) team through coordination and dissemination of information requested by customers.  
• Ensure messaging resonates with diverse customer demographics, including cultural nuances and language considerations where applicable.
• Use tools like Salesforce, PowerBI or SAP to gather data and reports.
• Maintain a centralized repository of company’s internal communication tools and customer-facing materials to ensure consistent access to accurate and up-to-date content.
• Approach all communication challenges with a solutions-driven mindset, focusing on how to best address customer pain points.

 

What you'll need...

 

• Bachelor’s degree, preferably in Communications, Journalism, Public Relations or related field
• Four (4) years’ professional experience developing and executing strategic external communications in a business environment; experience in manufacturing or customer-focused industries preferred.
• Ability to work independently as well as in a highly collaborative team-centered environment
• Exceptional verbal and written communications skills
• Writing, editing and project management experience with a variety of print and online media (internally and externally focused)
• Experience creating engaging customer-facing materials across print and digital channels.
• Proficient