Communications & Relationship Specialist

Job Title

Communications & Relationship Specialist

Location

Global

Position Type

Volunteer

Job Description

Looking for full-time OR part-time staff, member OR volunteer. This role involves managing various communication and data-related tasks while supporting partnerships and client needs within the ProgressBible team at SIL Global.

Key Responsibilities:

• Health Metrics & Account Management: Ensure key performance metrics are up to date, review data regularly, and manage accounts effectively.
• Partner Communications & Content Creation: Create clear and engaging content for newsletters, emails, and updates. Manage communications and requests from partners and support ongoing projects.
• Website & Social Media Management: Oversee the program’s website and social media presence, working with the team to keep content fresh and visually appealing.
• Partner Coaching & Training: Provide support and guidance to partners on relevant topics, helping them get the most out of available resources.
• Meeting Coordination & Travel: Organize and facilitate meetings, both in-person and virtual, and provide logistical support. Some occasional travel for events and networking may be required.
• Client Engagement & Needs Assessment: Onboard new clients and understand their needs to ensure the program serves them effectively.
• Data Evaluation & Analysis: Review and assess data to ensure it is reliable and useful for making informed decisions.
• Team Coordination & Communication: Participate in team meetings, help manage communication strategies, and ensure the brand and messages are aligned with organizational goals.
• Content & Relationship Management: Lead the creation of promotional materials, manage key relationships, and maintain effective communication with partners and potential collaborators.
• Onboarding & Service Improvement: Support the onboarding process for new contributors and participate in efforts to improve overall service quality and client satisfaction.

Minimum Skill Sets (KSAs)

• Communication: Strong written and verbal skills for creating content and interacting with partners and clients.

• Organization: Excellent time management, multitasking, and prioritization abilities.

• Data Management: Ability to evaluate and analyze data for decision-making.

• Technical Proficiency: Familiarity with WordPress, social media, Canva, Google Calendar, and Zoom.

• Collaboration: Strong interpersonal skills for building relationships and working across teams.

• Client Engagement: Ability to assess and meet client needs and onboard new partners.

• Coaching: Experience providing training and guidance to partners.

• Adaptability: Flexibility to adjust to changing priorities and tasks.

• Problem-Solving: Quick thinking to address and resolve issues.

• Logistics Coordination: Organizing meetings and managing travel arrangements effectively

 

Education and Experience

Experience (Prior experience with...)

• Bachelor’s degree in Communications, Business, or related field, or equivalent experience.

• Proven experience in communications, data management, or partner relations.

• Familiarity with content creation, social media, and website management.

• Experience in client engagement, coaching, or training preferred.

• Experience working virtually in a collaborative team environment 

• Experience working cross-culturally is desirable

• Experience in the nonprofit sector is desirable

Weekly Hours

40