Communications Coordinator

Title: Communications Coordinator

State Role Title: Communications Coordinator

Hiring Range: The starting salary range is $82,800 to $93,150.

Pay Band: 5

Agency: Dept of Criminal Justice Svcs

Location: Dept of Criminal Justice Serv.

Agency Website: www.dcjs.virginia.gov

Recruitment Type: General Public - G

VIRGINIA DEPARTMENT OF CRIMINAL JUSTICE SERVICES ADVERTISEMENT
ROLE TITLE: Program Administration Specialist II
Working Title: Communications Coordinator     
Pay Band: 5    
Position #: 00203  

The Department of Criminal Justice Services is seeking a collaborative and innovative team player to serve as a full-time Communications Coordinator in Richmond, Virginia. This position supports the Division of Licensure and Regulatory Services. This position serves as the Division's primary communications and constituent engagement lead, analyzing constituent feedback to identify trends, improve communications, and enhance the Division's regulatory programs. The selected incumbent will be expected to work in the office, with the eventual potential for a hybrid schedule in accordance with state and agency policies. Public service offers the opportunity to do important rewarding work while maintaining a healthy work-life balance. If you want to be part of an agency that cares about our constituents, rigorously advocates and promotes opportunities for all Virginians, we’d love to have you join us!

What you will do:
● Serve as the Division’s central analyst for constituent email communication trends by monitoring, triaging, and routing inquiries in a timely, accurate, and professional manner.
● Collect, analyze, and report quantitative and qualitative data related to trends and root causes of constituent inquiries, complaints, service barriers, and barriers to communication effectiveness.
● Communicate effectively with constituents representing a broad range of literacy levels, technical knowledge, and emotional states—including individuals who may be frustrated or upset—and provide clear, respectful assistance.
● Collaborate with Division leadership to review, update, and maintain accurate, accessible, and current website content; process content changes and updates using content management systems and according to established timelines.
● Develop and present data-informed reports and recommendations to Division leadership to reduce constituent pain points, improve communication strategies, and enhance the quality and efficiency of Division programs.
● Provide professional consultation and outreach to industry groups, including developing and maintaining a list of key stakeholders, for each of the five regulatory programs under the Division's authority.
● Draft, disseminate, and evaluate the effectiveness of mass email campaigns tailored to diverse audiences.
● Identify and execute informational outreach opportunities related to the work of the Division (e.g., virtual town halls, onsite career fairs.)
● Support overall Division operations by collaborating on projects, participating in team initiatives, and sharing knowledge across work groups.
● Receive, review, log, and process incoming FOIA requests from the public and the Director’s Office in accordance with statutory requirements.
● Research requested records and prepare responses, including cost estimates and extension requests, within required deadlines.
● Consult with the Director’s Office and the Office of the Attorney General regarding complex, unusual, or legally sensitive requests.
● Monitor and stay current on changes to FOIA statutes, guidance, and best practices.
● In consultation with the Private Security Services Advisory Board (PSSAB) Secretary, record, transcribe, and maintain minutes of PSSAB meetings, ensuring accuracy, completeness, and compliance with public records requirements.
● Maintain and organize all PSSAB-related files, including archived records, nominations documentation, appointment documentation, travel reimbursement submissions, and official correspondence.
● Coordinate PSSAB meeting logistics, including securing meeting locations, tracking attendance, and maintaining quorum records, and liaising with the agency’s Criminal Justice Services Board representative.

Minimum Qualifications

● Experience with quantitative and qualitative data collection, analysis, and reporting.
● Knowledge of best practices in public-sector communications and engagement.
● Experience communicating with a diverse audience via multiple methods.
● Ability to manage dif