Communication Manager, Planning & Performance

Exceptional Hospitality Starts with You

This role will be based at one of our corporate offices in McLean, VA or Dallas, TX

This is your chance to be part of the Americas Marketing team supporting on-property and above-property marketing leaders drive hotel performance through digital advertising. As a Communications Manager, you will support team members across the Americas Marketing team with training content and performance narratives. You will report to the Senior Manager, Communications, and will focus on projects including hotel-facing content and proactive communications, leadership presentations, and other design-related tasks.

What you'll do during a typical day:

• Consult with subject matter experts to refine technical documentation or guidance for clarity, conciseness, and brand style, voice and tone.
• Track and maintain all hotel-facing content on SharePoint and Salesforce platforms.
• Provide support for design-related requests for upcoming events, presentations, or initiatives that meet brand guidelines.

How you'll collaborate with others:

• Partner with the Hotel Level Marketing Enablement Lead to manage a hotel-facing communications calendar.
• Work with Hotel Level Marketing subject matter experts to distill complex processes into simple actions for hotel team members.
• Partner with Americas Marketing Team Members to develop performance narratives and supporting decks for presentations or meetings for non-marketing audiences.

Deliverables you'll take ownership of:

• You'll own our content management tracker, ensuring content is reviewed for accuracy, and make updates to our Hotel Level Marketing Lobby (intranet) and Support Hub via Salesforce.
• Work with team members to develop concise messages for a monthly hotel level marketing action email.
• Support internal team members with outlines, drafting and refinement of copy, and support slide design for presentations with hotel owners, property management companies, or on-property marketing leaders.

What It Takes to Make the Stay

You have these minimum qualifications:

• Five (5) years of experience in Communications.
• Experienced as a copy editor using AP Style and can translate complex marketing speak into plain language for non-marketers.
• Three (3) years of experience with core design tools like Adobe Creative Suite, Canva and an expert level PowerPoint presentation builder.
• Three (3) Years experience conducting stakeholder interviews or discovery sessions to identify root problems and priorities.
• One (1) year of experience editing web content, especially SharePoint pages, web parts, and file structure.
• Travel up to 10%.

It would be useful if you have:

• One (1) year of experience editing video using production platforms like Synthesia, Adobe Premiere Pro and After Effects.
• One (1) year of experience with content management or project management platforms like Airtable and Salesforce.
• Familiarity with email deployment platforms such as Eloqua and Salesforce Marketing Cloud.
• Familiarity with AI platforms and tools, including the skill to craft prompts to generate relevant insights, content, and recommendations.
• Familiarity with UX/UI principles.

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for