Communication and Documentation Analyst

OneOncology is positioning community oncologists to drive the future of cancer care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer. Our team is bringing together leaders to the market place to help drive OneOncology’s mission and vision.

Why join us? This is an exciting time to join OneOncology. Our values-driven culture reflects our startup enthusiasm supported by industry leaders in oncology, technology, and finance. We are looking for talented and highly-motivated individuals who demonstrate a natural desire to improve and build new processes that support the meaningful work of community oncologists and the patients they serve.

Job Description:

The Communications and Documentation Analyst will be responsible for all Patient Assistance Center-related communication and documentation for various Patient Assistance Center Departments. The primary responsibility will be to develop and maintain clear, concise, and consistent documentation that enhances the Patient Assistance Center's efficiency and effectiveness. This role will also monitor and review escalations submitted by Site Operations and/or Business Partners. 

Primary Duties & Responsibilities: 

• Manages the organization, documentation, and publication of all PAC-related content and communications, including, but not limited to, job aids, newsletters, and other learning tools. 

• Maintains existing documentation to ensure accuracy and relevance. 

• Keep communications fresh, creative, and engaging. 

• Communicate and collaborate with cross-functional teams to gather information and understand their documentation needs. 

• Monitors inbox for communications to various departments as needed. 

• Evaluate complaints received via email and system tools to determine the accuracy of processes, trends, and feedback needs. 

• Performs analysis of patient and operations complaints and assesses documentation needs based on error trends. 

• Create reports related to errors, trends, and improvements on a bi-weekly and monthly basis.  

• Build strong relationships with stakeholders, demonstrating strong communication and interpersonal skills.  

• Act as a subject matter expert on internal processes and maintain a deep knowledge & understanding of protocols & workflows.  

• Maintains an accurate & effective change management process to track changes, update documentation, and support communications plans. 

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice. 

Qualifications: 

• Minimum High School Diploma or GED is required; a bachelor’s degree in communications, computer sciences, or related areas is a plus. 

• Minimum of two to three (2-3) years of successful performance in a healthcare-focused Inbound Call Center, with experience coaching others and working independently. 

Knowledge, Comp