Commercial Strategy Manager

Why Charlie Health?

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.

Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.

As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.

About the Role

The Commercial Strategy Manager will play a critical role in streamlining the operational functions of the team’s go-to-market strategy. This person will be responsible for managing our largest payor accounts, including building & maintaining relationships with key payor teams, organizing QBRs and leading the annual account goal setting process. The responsibilities of this role will impact broader payor strategy and help drive our Commercial KPIs, many of which are top organizational priorities for leadership. This position will necessitate strong account management skills, attention to detail and proactive cross-functional collaboration to deliver valuable insights to the organization. This person will be intellectually curious and eager to develop a deep understanding of payor workflows and stakeholder relationships at a fast-paced, mission-driven organization. 

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to increase access to mental healthcare and profoundly impact millions of lives.

Responsibilities

• Serve as lead partner for our largest payors – act as primary, client-facing point of contact and owner of end-to-end payor relationship
• Own quarterly business reviews (QBR) process with top health plans, prepare executive level materials and lead presentation in meetings
• Lead annual account goal-setting and performance review process
• Analyze claims and clinical outcomes analysis to support Charlie Health competitive differentiation and nuances in payor performance
• Manage 1-2 analysts to support with account management functions (eg creating support materials, conducting analysis, etc.)
• Collaborate closely with cross-functional teams (Finance, GTM, Legal, Partnerships, RCM, etc.) to negotiate health plan contracts, to identify partnership opportunities and to resolve operational & billing remediation issues
• Create and streamline repeatable GTM processes, tools, and templates to scale commercial initiatives and ensure consistent account execution
• Assist with scaling Commercial team initiatives over time to meet the needs of Charlie Health

Requirements

• 4–6 years of relevant professional experience, including 1–2 years in investment banking, consulting, high-growth start-ups, or similarly fast-paced environments
• Bachelor’s degree in Business, Finance, Economics, or a related analytical field
• Experience diagnosing operational bottlenecks, designing scalable solutions, and driving implementation across cross-functional teams
• Strong analytical acumen with advanced Excel skills; proficiency in SQL and Python is a plus
• Demonstrated ability to manage multiple high-impact projects and workstreams in a fast-paced, dynamic environment
• Exceptional written and verbal communication skills— in client-facing and internal settings
• Strong bias for action, with a track record of proactively taking ownership and driving initiatives to completion
• Meticulous attention to detail with excellent organizational and problem-solving skills
• Experience in the healthcare industry is a plus
• Located within a 45-minute commute of New York City and able to work on-site four days per week

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.