Commercial Product Trainer

About the Role
Impact you will make
The Commercial Product Trainer will equip the field team with the role specific product knowledge to understand how each of our FinThrive products solve our customer’s issues, provide value, differentiate us in the market, and works in their ecosystem. This role is critical in driving sales effectiveness and growth by creating product knowledge benchmarks and enablement. The Sr Commercial Product Trainer will collaborate closely with senior leadership, sales teams, and cross-functional departments to ensure alignment with business objectives and maximize revenue.

What you will do
• Product Certifications You will build, facilitate, and track blended learning paths with summative and formative assessments for benchmarked product knowledge across the field team.
• Own Comprehensive Product Roadmap: Liaise with product owners for milestone timelines by organizing regular meetings with each product owner to understand and assess the priority, description, and impact of each milestone and track progress along projected annual timelines.
• Create Product Training and Upskilling: You will bridge the gap between our existing and evolving product education, ensuring effective and engaging learning experiences for our FinThrive field team.
• Cross-Functional Collaboration: Work closely with field team, marketing, product, finance, and other departments to support product and GTM enablement needs
• Maintain Internal Product Training and Resource Currency: Create and maintain product internal resources including training courses and additional internal resources.

What you will bring
• 1-2+ years of adult learning theory and training experience
• 1-2+ years experience across healthcare RCM technology product portfolio
• Exceptional communication and interpersonal skills.
• Proficiency in Sales and Enablement Tech Stacks: Salesforce.com, Gong, Seismic
• Demonstrated ability to design and deliver training
• Demonstrated interpersonal skills, teamwork and collaboration
• Self-starter and independent thinker with the aptitude to work autonomously
• Project management and process improvement experience a plus
• Excellent written and verbal communication skills, ability to synthesize complex issues and communicate into simple messages
• Display excellent problem-solving skills with all levels of internal and external clients
• Excellence in process documentation
• Experience working cross-functionally to gather input and meet stakeholder needs
• Experience in designing end-user resources and guides
• Experience applying adult learning theory and curriculum design principles to asynchronous methods of learning


About FinThrive
FinThrive is advancing the healthcare economy.
For the most recent information on FinThrive’s vision for healthcare revenue management visit finthrive.com/why-finthrive.

Award-winning Culture of Customer-centricity and Reliability
At FinThrive we’re proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at https://finthrive.com/careers#culture.


Our Perks and Benefits
FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit finthrive.com/careers-benefits.

FinThrive’s Core Values and Expectations

• Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive’s core values of being Customer-Centric, Agile, Reliable and Engaged, operate effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities
• Support FinThrive’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA and other laws applicable to FinThrive’s business practices; this includes becoming familiar with FinThrive’s Code of Ethics, attending training as required, notifying management or FinThrive’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations


Physical Demands

The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Statement of EEO
FinThrive values diversity and belonging and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, c