Commercial Operations Representative

Join us today and make a difference in people's lives!
 

LivaNova is a global medical technology company built on nearly five decades of experience and a relentless commitment to improving the lives of patients around the world. Our advanced technologies and breakthrough treatments provide meaningful solutions for the benefit of patients, healthcare professionals, and healthcare systems.  The company is listed on the NASDAQ stock exchange under the ticker symbol “ LIVN .”  LivaNova is headquartered in London (UK) with a presence in over 100 countries and a team of more than 3,000 employees worldwide.

Position Summary:

The Commercial Operations Representative position is a great customer service entry level position to learn more about LivaNova with room for growth and development.  In this role, you will engage with our sales team and customers to support customer master set up (i.e. Sales Force/SAP/Digital Health Platforms), and merging data throughout our ERP and Digital Healthcare Portal.  You will be responsible for user management for our customers within LivaNova’s digital health portal. 

The role is responsible for facilitating and managing all aspects of the Customer Management activities. The focus is on customer data across a diverse North America customer base, in support of both the USA and Canada Field Sales organizations. The scope of responsibility includes the Neuromodulation and Cardiopulmonary business units. The individual is expected to maintain positive and productive customer centric relationships with all constituents as well as proactively provide timely and effective communications to all internal partners and external customers.

General Responsibilities:

• Working with sales team to onboard accounts in Salesforce and SAP

• Virtually support Organization Administrators at the healthcare facility with user management in the LivaNova digital healthcare portal 

• Data entry into SAP and Salesforce to maintain customer information

• Ensure data accuracy between SAP, SalesForce and the LivaNova digital healthcare portal 

• Responsible for ensuring accurate pricing information in the ERP 

• Responsible for customer routing information within the customers master data 

• Ensures compliance with all standard operating procedures, policies, and guidelines

• Collaborates with the North America sales organizations to meet customer needs

• Executes timely responses to customer inquiries via email and phone 

• Intakes customer disputes through resolution quotes

• Reviews and removes sales order blocks in SAP

• Supports and adheres to continuous improvement initiatives

Skills and Experience:

• High attention to detail and accuracy in data entry is a must

• Customer Service Experience required

• SalesForce and SAP experience preferred  

• Master Data Management experience required 

• Experience working in a medical device environment; candidates in a similar capacity with companies in the banking and financial sectors renowned for their customer service methodologies also considered a plus.

• Technical proficiency with the Microsoft Office Suite

• Demonstrated proficiency working within the SAP Sales & Distribution module, or other like ERP system

Education:

High School Diploma required

Travel Requirements:

This remote position may require business travel of 5% or more of the time.

Pay Transparency: A reasonable estimate of the hourly rate for this position is $20 - $23 per hour + discretionary annual bonus. Pay ranges may vary by location.

Employee benefits include:

·       Health benefits – Medical, Dental, Vision

·       Personal and Vacation Time

·       Retirement & Savings Plan (401K)

·       Employee Stock Purchase Plan

·       Training & Education Assistance

·       Bonus Referral Program

·       Service Awards

·       Employee Recognition Program

·       Flexible Work Schedules

Valuing different backgrounds:

LivaNova value