Commercial Operations Director

Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. By providing daily insights and practical steps to inspire healthy lifestyles, we've helped over one million people understand and improve their health.

For us, empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we work to promote work-life balance and ensure that our team members have what they need to do their best work — both in and out of the office.

This is a remote role. We have offices in San Francisco and San Diego for those who prefer hybrid or office settings and employee hubs including New York City, Boston, Los Angeles, Seattle, and more.

We are looking for an experienced Commercial Operations Director to focus on driving the revenue operations and strategic direction for the commercial organization at Oura. This will include B2B efforts and partnership growth. The role will report directly to the Chief Commercial Officer.  

The Commercial Operations Director will play a critical role in aligning sales and customer success operations to drive growth and operational efficiency. The leadership position is responsible for overseeing the strategy, design and key operational processes, managing revenue-related tools and technology and analyzing performance metrics to guide strategic decisions. The Commercial strategy is a priority for growth for the company, including B2B expansion and partnership growth.  

What you will do:

• Develop and implement strategies to optimize the sales funnel and improve operational efficiencies across sales, marketing, and customer success teams
• Oversee and evolve the management of revenue operations tools, including CRM, e-com platforms, and analytics toolsd
• As a member of the Commercial Leadership Team, collaborate with senior leadership to define revenue targets and develop strategies to achieve these goals
• Lead the forecasting, planning, and analysis activities to ensure accurate revenue predictions and reporting
• Drive the alignment of sales, marketing, and customer success strategies to ensure a cohesive customer experience and streamlined operational processes
• Build a team of revenue operations professionals, providing guidance, training, and support to achieve departmental goals. Set up processes and tools for the team to succeed successfully
• Collaborate with cross-functional teams to ensure data accuracy and consistency across all platforms.

Requirements

We would love to consider you for this role, if you have:

• 10+ years of direct experience in Commercial Operations in a consumer technology company or consulting 
• Proven experience in revenue operations, sales operations, or a similar role, with at least 7 years in a leadership position
• Excellent leadership and team management skills, with a proven track record of successfully leading cross-functional teams such as Product and Marketing, and collaborate across remote, centralized, and international teams
• In-depth knowledge of CRM and marketing automation tools (e.g., Salesforce, HubSpot)
• Exceptional communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels
• Strategic thinker with the ability to create and implement comprehensive revenue operations strategies and clear business cases 
• Ability to roll up sleeves and solve problems in running the day to day growth inefficiencies
• Strong analytical skills with the ability to interpret data, identify trends, and make data-driven strategic decisions
• Desire to work with an amazing team of passionate coworkers here at Oura!
• Passion for the Oura product and its mission to empower everyone to realize their health 

Benefits

What we offer:

• Competitive salary and equity packages
• Health, dental, vision insurance, mental health resources
• Fertility benefits through Carrot Pro
• An Oura Ring of your own + employee discounts for friends & family
• Flexible working hours and remote working arrangements
• 20 days of PTO + 13 paid holidays + 8 days of flexible wellness time off
• 12 weeks parental leave
• Amazing culture of collaborative and passionate coworkers

Oura takes a market-based approach to pay, and pay may vary depending on your location. US locations are categorized into tiers based on a c