Commercial Lines Customer Service Representative (58398)

Job DetailsJob Location: Various Location Options - State of Missouri Only - Missouri, MOPosition Type: Full TimeJob Shift: DayJob Category: InsuranceCommercial Lines Customer Service Representative

 

First State Insurance Agency Company Info

First State Insurance Agency is a subsidiary of First State Bancshares. This means we have a whole family of support and a large backing. We are a growing insurance and financial services organization serving most states across the nation. Our home office is in Farmington, MO with numerous locations throughout Missouri.

 

Make a Positive Impact

First State Insurance Agency is looking for a motivated candidate with a strong customer service focus to fill the role of Commercial Lines Customer Service Representative. The Commercial Lines CSR provides service to current and prospective customers, as well as supporting Account Manager/Senior Account Manager and the book of business assigned to the team. In this role you will perform functions personally and in collaboration with the team.

 

Responsibilities in Accordance with Our Corporate Values

Professionalism


Provide exceptional customer service to all clients while building relationships with clear effective communication
Maintain confidentiality in all dealing with clients and within the agency


Accountability


Review all activities/follow-ups daily and check all changes for accuracy
Review/Process all assigned documents within the prescribed processing times
Prepare Proposals once quotes have been approved by producer or account manager


Initiative


Prepare Proof of Coverage documentation (Certificates/Auto ID Cards, etc.)
Deliver "Summary of Insurance" to producers and account manager on a timely basis (150 days prior to renewal)
Assist with policy change request on-line using, e-mail from AMS and create activity/follow-up


Adaptability


Enter new or updated renewal application provided by producer or account manager using the submissions feature in AMS360.
Assist with new and renewal marketing as directed by AM or Senior AM.


 

What You Can Expect


Competitive pay and benefits package - with variable compensation program based on team performance
401(k) with generous employer match benefit
Helpful, qualified, and available leadership
A caring, stable work environment


 

Qualifications


Excellent Customer Service skills
Proficient in Microsoft Office
Must possess and maintain Commercial Lines insurance license
Exceptional written & verbal communication skills
1 to 2 years' industry specific experience preferred
Strong sense of punctuality & attendance
High school diploma/GED
QualificationsAdditional Information

Being a First Stater…

Being a First Stater means that you roll up your sleeves and dig in. It means you work hard and do your best. It means that you enjoy learning new skills and are always eager to improve. It means you help the team by being a great teammate. It means you’re passionate about making a difference in the lives of our customers and our communities. It means you consistently find new ways to improve our organization.

 

Do you have what it takes to be a First Stater?

 

Make a Difference – Apply Now!

 

First State Bancshares, Inc, is an Equal Opportunity Employer. All your information will be kept confidential according to EEO guidelines.