Commercial Customer Success Manager - SF

<div class="content-intro"><p>&nbsp;</p> <p>&nbsp;</p></div><p>We're looking for a Customer Success Manager with a deep understanding of analytics and business intelligence to join our team. This role is critical for ensuring our customers maximize the value they derive from our platform, with a direct focus on improving Net Dollar Retention (NDR) through strategic account management and growth initiatives.</p> <p><strong>This is an in-office role based out of the San Francisco office.</strong></p> <p><strong>Key Responsibilities:</strong></p> <ul> <li>Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers within our customer base, with a focus on high-value accounts.</li> <li>Analytics Expertise: Leverage your deep understanding of analytics and business intelligence to guide customers in optimizing their use of Sigma Computing's platform. Help them understand their data and gain actionable insights.</li> <li>NDR Growth: Develop and implement strategies aimed at maximizing NDR. This includes identifying opportunities for upselling and cross-selling, as well as reducing churn through proactive engagement and solution-oriented support.</li> <li>Customer Advocacy: Serve as the bridge between our customers and our product team. Advocate for features, enhancements, and integrations that will drive customer satisfaction and retention.</li> <li>Success Plans: Collaborate with customers to develop and execute success plans that align Sigma Computing's capabilities with the customer's business goals and objectives.</li> <li>Educational Initiatives: Design and deliver training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement among our user base.</li> </ul> <p><strong>Required Skills / Experience:</strong></p> <ul> <li>Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field.</li> <li>4+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry.</li> <li>Strong analytical skills with a proven ability to solve complex problems using data.</li> <li>Excellent communication and interpersonal skills, with a knack for building trust and driving engagement.</li> <li>Demonstrated ability to manage and grow customer accounts, specifically focusing on net dollar retention.</li> <li>Experience with SQL, data visualization tools, and cloud-based analytics platforms highly preferred (Snowflake, Databricks, Redshift, BigQuery)</li> <li>ETL experience</li> <li>Experience implementing production business intelligence solutions</li