College Intern - Data Center Operations

Requisition ID: 18844

 

Join us in building a better future for Arizona!

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

 

Why Work at SRP

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

 

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

 

• 401(k) plan with employer matching
• Access to a recreation and fitness facility
• Tuition assistance for both undergraduate and graduate programs: College interns are eligible to receive $1000 per calendar year

Summary

The selected candidate should have basic information technology knowledge such as infrastructure, network topology or help desk support. This intern position provides direct data center operations experience. 

The student intern will work daily scheduled hours based on the department’s needs, with a minimum requirement of 15 hours and up to 29.5 hours per week maximum.

What You'll Do

The selected candidate will:

• Monitor IT systems to detect error messages that signal malfunctions in communications of software and/or hardware and respond appropriately per documented procedures.

• Provide phone assistance to internal SRP clients with varying degrees of technical knowledge.

• Provide excellent customer service, demonstrating patience while effectively dealing with client problems.

• Perform problem-solving over the phone and determine appropriate course of problem escalation as required.

• Performs detailed inventory tracking procedures of data center IT assets.

What It Takes To Succeed

Experience

•            Preferred requirements include familiarity with many of the following:

o            Critical thinking and problem solving.

o            Microsoft Office (Excel, Word), Outlook, Exchange

o            Windows Operating System

o            Internet Explorer, to include understanding configuration and properties

o            Networking, to include general knowledge of user accounts and login, FTP, dial-up/VPN, and Intranet vs. Internet

o            Desktop hardware, including the ability to problem-solve hardware component issues

o            Laptop hardware, including wireless

o            Batch processing

 

Additional Information

Data Center Operations operates seven days a week, 24 hours a day, weekends included.

Experience

Candidates must be currently enrolled and continue to be enrolled in a minimum of six 100 level or above college credit hours per semester for the duration of the position.

 

Preference to sophomore-junior level applicants.

 

Education

College level coursework (100+) from an accredited institution will be evaluated on an individual basis according to the skill/level to determine if applicable to the position by management.

 

Hybrid Workplace

SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona.

 

Drug/Alcohol Policy Statement

To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol f