Company Overview

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable.
Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.  

Job Overview

Are you ready to make your next career move to join our team as our Collections Associate for KONE Americas?
 

• Do you enjoy maintaining detailed records of collection activities, communications, and ensure accurate contact information?
• Does contacting customers to collect outstanding payments motivate you?
• Do you thrive in areas where you negotiate payment plans and settlements within company guidelines?
• Are you skillful with monitoring accounts to identify overdue payments and take appropriate action (credit memos, refunds, credit holds, Notice of Intent Letter, Final Deman letter, lien waivers, etc.)?
• Do you demonstrate a passion for and are committed to collaboration?

If you answered a resounding YES to these questions, then we have an amazing opportunity for you!  

Location of position: Flexible within district.

Job Duties

As our Collections Associate, you will be Responsible for managing and collecting outstanding accounts receivables from service customers. This role ensures timely payments, resolves discrepancies, and maintains accurate records to support the financial health of the organization.

You will bring 2+ years of progressive and successful experience in a collections role or a related field to KONE. You will use the knowledge gained through your bachelor’s degree in Finance, Accounting, Business Administration, or a related field. (Please note, while a bachelor’s degree is preferred, having a high school diploma or equivalent is required).

Hiring requirements

• Strong communication and negotiation skills.
• Excellent problem-solving abilities.
• Ability to handle difficult conversations with professionalism and empathy.
• High level of attention to detail and accuracy.
• Proficiency in using accounting software and Microsoft Office Suite (Excel, Word, Outlook).
• Knowledge of relevant laws and regulations related to debt collection.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Ability to handle sensitive information with confidentiality and professionalism.

About KONE

At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance.

We hire individuals who value culture because we believe culture drives innovation.

• We value your authentic self. 
• Collaborative, creative, and supportive work environment.
• Passionate about safety, quality, and innovation 
• We care about the communities where we live and work. 

Just some of our many benefits include: 

United States

• Competitive salary 
• Flexible work schedule 
• Opportunities to learn and grow 
• 401K Employer Match
• 401k Employer Non-elective Contribution 
• Well-being Program
• Medical, Prescription, Dental and Vision Insurance
• Digital Health Solutions & Telehealth
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Employee Family Assistance Program (EFAP)
• Family & Medical Leave
• Parental Leave
• Leave to Care for a Domestic Partner
• Paid Time Off & Holidays
• Company Paid Life and AD&D Insurance
• Supplemental Life and AD&D Insurance  
• Company Paid Short-term and Long-ter