Collections Analyst

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation led company with 738,000 people serving clients in more than 120 countries.

Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.

These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

The Collections Analyst brings extensive knowledge of the credit and collections process to manage and resolve accounts. This role involves daily collections, managing an aging portfolio of all clients, and ensuring prompt resolution of escalations and complex cases. The ideal candidate will support continuous improvement in processes and procedures while maintaining high standards of customer service.

Key Responsibilities:

• Daily Collections: Perform daily collections and manage a portfolio of accounts.

• Escalation Management: Handle escalations, resolving issues from start to finish and ensuring customer satisfaction.

• Portfolio Management: Analyze aging reports to ensure service level agreements (SLAs) are achieved.

• Guidance & Mentoring: Provide guidance to team members, assisting with collection strategies and addressing questions or concerns.

• Process Improvement: Collaborate with the team to recommend and implement innovative solutions for process improvements and efficiencies.

• Value Mapping Support: Assist the team in value mapping processes to identify and capture opportunities for process enhancements.

• Job Aid Creation: Develop and update job aids to support the department and improve understanding of collections processes.

Basic Qualifications:

• Minimum of 2 years of collections, accounting and/or accounts receivable experience

Preferred Skills Qualifications:

• Communication – Excellent written and verbal communication skills, with the ability to clearly interact with clients and internal teams

• Technical Skills – Proficient in Excel, Outlook, and other foundational computer skills.

• Education – High school diploma or GED required college experience is preferred

• Problem Solving – Demonstrated ability to resolve internal and external escalations from start to finish, ensuring timely and satisfactory outcomes

• Analytical Skills – Strong analytical capabilities with keen attention to detail in managing portfolios and aging reports

• Organizational Skills – Exceptional follow through and organizational abilities, ensuring tasks are completed accurately and efficiently

Professional Skills Qualifications:

• Work Ethic – Self-motivated and able to work independently while also contributing as a strong team player

• Industry Knowledge – Experience working in a high-volume collections role is a plus

• Process Improvement – Ability to contribute to process enhancements and recommend innovative solutions for collections processes

• Software Proficiency – Familiarity with collections tools and software for tracking aging portfolios and managing collections workflows

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a