Collaboration Operations System Administrator - LINUX/UNIX

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Position Summary:
Responsible for the Operational support of LINUX/UNIX-based messaging systems. Primarily responsible for system availability, troubleshooting/triage for production problems. Participates in a service monitoring function with responsibilities in areas of incident and problem management. Role will contribute to product/service design, development and implementation deliverables, to include assessment and optimization of systems and review of user requirements.

Serves as a fully seasoned/proficient technical resource; provides technical knowledge and capabilities as team member and individual contributor. Typically 5 or more years of Linux systems experience.

The selected candidate would become part of the Collaboration Operations Team (Email/Routing). In addition to the daily Messaging Operations Tasks, he/she will be assigned to 24x7 on-call rotation as part of the MCS UNIX Team.

Key Responsibilities:

• Executes processes in support of the IT infrastructure and resources required to plan for, develop, deliver and support IT services and products to meet the needs of a business within required SLAs.
• Manage and support Email Routing infrastructure applications on a day to day basis.
• Installs, configures and troubleshoots Applications used to support Email Routing Infrastructure.
• Monitor, measure, report and review current performance of application services and ensure availability and capacity meet business demand.
• Facilitates the resolution (both reactive and proactive) of problems throughout the information system lifecycle, including classification, prioritization and initiation of action. Documentation of root causes and implementation of remedies to prevent future incidents.
• Collaborates effectively with their Architecture/Engineering peers for new initiative solution planning, testing/validation, complex troubleshooting, and problem resolution 
• On-Call support responsibilities (coverage nights & weekends)

Required Qualifications:

• Strong OS background with Linux systems.
• Strong scripting/development skills with Python, Perl, Shell.
• Experience with SMTP Email relaying and routing.
• Experience with Email Hygiene systems, including Anti-spam, Antivirus, Malware Prevention, and Data Loss Prevention
• Experience with monitoring technologies (SPLUNK,NAGIOS)
• Proven experience in problem identification, troubleshooting and resolution
• Excellent written and verbal communication skills

Desired Qualifications:

• 5 or more years of Linux systems experience.

Job Description:
This job is responsible for the planning, development, and implementation of infrastructure solutions to meet specific deployment requirements aligned with available playbooks and technical blueprints. Key responsibilities include providing and communicating technology solutions across audiences and participating in projects and activities related to special initiatives or operations. Job expectations include leading the resolution process for problems, adhering to defined practices and policies to obtain results, and establishing input/output processes and working parameters for systems.

Responsibilities:

• Manages stability, resiliency, reliability, and performance of supported systems
• Fulfills requests from business users and operations and communicates technical status updates with appropriate teams
• Captures and translates business requirements into infrastructure and/or system design for specific implementations and collaborates with technology stakeholders, Solution Delivery Management teams, Technology Project Management teams, Solutions Engineering teams, and t