CMT Executive

Location-Lagos ,  ,Nigeria (NG) 

Job ID -6315

• Ensure a high-level hand on approach in relation to all aspects of the service including operations, sales, customer services, credit/collections and cost.
• Constantly create revenue generating channels from cross selling and upselling streams.
• Manage and improve customer retention.
• Continuously monitor and provide management with regular feedback about market trends and competitor activities.
• Constantly create revenue generating channels from cross selling and upselling streams.
• Analyze customers performance to increase growth and production.
• Generate revenue from cross selling and upselling.
• Analyze customers’ problems and find solutions to regain them.
• Generate new leads and prospect clients.
• Plan sales team visits (daily / weekly).
• Visit customers on daily basis.
• Monitor overall sales activities, revenue performance, visitations, potential assessment and prospecting.
• Grow existing customers and migrate them into higher value tiers.
• Gain new business.
• Ensure the integrity and accuracy of data updated in the CRM system.
• Create and update regularly a prospect plan to know where to focus to gain new clients.
• Ensure having valid customer contracts and ensure they are renewed on time.
• Build Brand Awareness.

Company Overview:

Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.