Cloudops Engineer L2

We’re Hitachi Digital Services, a global digital solutions and transformation business. Our expertise, innovation and technology unlocks potential – from taking theme park fans on magical rides, conserve natural resources, protect rainforests, and save lives. We automate, modernize, optimize, and accelerate. Our people are trusted transformers, with deep engineering expertise, focused on a sustainable future for all.

Imagine the sheer breadth of talent it takes to inspire the future. We don’t expect you to ‘fit’ every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally important to us.

The team

We’re a leader in cutting-edge innovation, the transformative power of cloud technology, and converged and hyperconverged solutions. Our mission is to empower clients to securely store, manage, and modernize their digital core, unlocking valuable insights and driving data-driven value.

This strong, diverse, and collaborative group of technology professionals collaborate with teams to support our customers as they store, enrich, activate, and monetise their data, brining value to every line of their business.

The role 

Job Description:

Job Title: Multi-Cloud (AWS/GCP/KUBERNETES) Cloud Production Support L2 Engineer 

 

Job Description: 

As a Multi-Cloud (AWS/GCP/KUBERNETES) Production Support L2 Engineer, your primary responsibility is to provide advanced support and resolution for complex issues related to Multi-Cloud (AWS/GCP/KUBERNETES) cloud infrastructure and applications. You will work closely with the support team, developers, and operations teams to ensure the smooth operation of cloud services and resolve critical incidents. Your expertise in Multi-Cloud (AWS/GCP/KUBERNETES) technologies and strong troubleshooting skills will be essential in maintaining high availability and performance of cloud-based solutions. 

Responsibilities: 

Provide L2 support for Multi-Cloud (AWS/GCP/KUBERNETES) cloud infrastructure and applications, including troubleshooting and resolving complex issues. 

Collaborate with cross-functional teams, including developers and operations teams, to diagnose and resolve critical incidents. 

Monitor and maintain the performance, reliability, and security of Multi-Cloud (AWS/GCP/KUBERNETES) cloud services. 

Deploy, configure, and maintain cloud-based solutions using Multi-Cloud (AWS/GCP/KUBERNETES) services, ensuring adherence to best practices and security guidelines. 

Conduct root cause analysis for major incidents and implement preventive measures. 

Implement and maintain monitoring and alerting systems to proactively identify and address performance bottlenecks and potential issues. 

Participate in on-call rotations and respond to critical incidents in a timely manner. 

Continuously improve and automate operational processes and workflows to enhance efficiency and scalability. 

Stay up to date with the latest Multi-Cloud (AWS/GCP/KUBERNETES) services, features, and best practices and share knowledge with the team. 

Collaborate with Multi-Cloud (AWS/GCP/KUBERNETES) support and engineering teams to escalate and resolve complex issues. 

Document processes, procedures, and troubleshooting steps for future reference. 

Skills and Qualifications: 

Bachelor's degree in computer science, engineering, or a related field. 

At least 6+ years of experience in IT services. 

At least 4+ years of experience in 24 x 7 AWS/GCP Cloud Production Support roles. 

At least 2+ years of experience with Linux/Unix systems administration. 

At least 1+ years of experience with Dockers/Kubernetes areas 

Strong experience in supporting and troubleshooting Multi-Cloud (AWS/GCP/KUBERNETES) cloud infrastructure and services. 

In-depth knowledge of Multi-Cloud (AWS/GCP/KUBERNETES) services, including EC2, S3, RDS, VPC, IAM, Terraform, 

Proficiency in scripting languages such as Python, Bash, or PowerShell for automation and troubleshooting. 

Solid understanding of networking concepts, security best practices, and monitoring tools in Multi-Cloud (AWS/GCP/KUBERNETES) environments. 

Strong troubleshooting and problem-solving skills. 

Excellent communication and collaboration abilities. 

Knowledge of Kibana/Grafana/Prometheus alerting and monitoring tools. 

Experience with DevOps practices and tools like Git, Jenkins, Terraform. 

Multi-Cloud (AWS/GCP/KUBERNETES) certifications: 

AWS Certified SysOps Administrator/ AWS Solutions Architect. 

Any Docker Certified Associate (DCA)  

Certified Kubernetes certifications (CKA) 

Any Linux Certification 

ITIL Certification 

What you’ll bring 

Pro