As a Cloud & Virtualization Infrastructure Engineer, you will be a key member of our Infrastructure team, responsible for designing, deploying, and maintaining highly-available, scalable, and automated infrastructure. This role combines deep expertise in multi-cloud and virtualization technologies with a strong focus on Site Reliability Engineering (SRE) and DevOps principles. You will drive the automation and scalability of our global infrastructure and serve as a Tier-3 Subject Matter Expert (SME) for complex issues.
We are looking for a well-rounded, customer-focused professional who excels at planning, documentation, and meeting deadlines. This role is ideal for a hands-on engineer passionate about Infrastructure as Code (IaC), proficient in cloud-agnostic SaaS deployments, and experienced in both public cloud and on-premise networking environments.

Responsibilities:

Site Reliability Engineering (SRE) & DevOps

• Drive the adoption and maintenance of Infrastructure as Code (IaC) best practices in a cloud-agnostic fashion across GCP, AWS, and Azure using tools like Terraform and Puppet.
• Implement and manage a robust monitoring and alerting strategy to maintain Service Level Objectives (SLOs) and ensure system availability.
• Develop and maintain the configuration management program for SaaS and corporate environments.
• Program in Ruby, Python, or similar languages to automate complex workflows and eliminate toil.
• Manage CI/CD pipelines, container orchestration, and deployment systems.

Cloud & Virtualization Engineering

• Design, implement, and maintain enterprise virtualization platforms including VMware ESXi, ProxMox, KVM, and Hyper-V.
• Administer and secure core systems like multi-domain Active Directory forests, Identity & Access Management (IAM), SAML, and PKI configurations.
• Design and configure network infrastructure for cloud and on-premise environments, including switches (Cisco, Fortinet, etc.) and physical datacenters.
• Handle server hardening, database management, and hardware-level troubleshooting.

Security & Compliance

• Manage firewalls and implement/maintain compliance frameworks.
• Ensure robust security through proper network configuration and VPN management.

Support & Mentorship

• Serve as the Tier-3 SME for the internal IT service desk, resolving complex enterprise technology issues.
• Conduct root cause analysis and mitigate escalations quickly.

Requirements:

Experience & Education

• Education: Bachelor’s Degree in a technology-related field or equivalent work experience.
• Professional Experience: Minimum of 3 years in Network or Systems Administration.
• Certifications: Any relevant System or Network Administration certifications (e.g., CCNA, AWS/Azure/GCP, Linux+).

Technical Proficiencies

• OS Expertise: Advanced administration of Linux, Windows, and/or Mac OSX.
• Cloud/Tools: Hands-on experience with Puppet, Terraform, Chef, or Ansible.
• Networking: Proficiency in switch management via CLI and isolating complex network problems.
• Communication: Excellent written and verbal communication skills with the ability to document technical processes clearly.

Core Competencies

• A strong eagerness to learn and master new skills in a rapidly evolving environment.
• The ability to triage and resolve technology issues independently.

Why Exterro?

• Impact: Play a key role in a company at the forefront of data risk management, helping businesses safeguard their data in an increasingly complex digital world.
• Growth Opportunity: