Cloud Solutions Change Management SME

Job Title: Cloud Solutions Change Management SME

Job Category: Communications

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

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The Opportunity:
 

The Cloud Solutions Outreach and Cultural Transformation Specialist is a pivotal role responsible for driving cloud adoption and transformation initiatives within the organization. This position requires a dynamic individual who can effectively engage with customers, partners, and internal stakeholders to improve the cloud onboarding experience and drive a cultural shift. The ideal candidate will have excellent communication skills, customer service skills, and a process-oriented mindset.
 

Key Responsibilities:
Identify content customers need to understand cloud and develop resources to enable the cloud onboarding experience (from onboarding to provisioning)
-Create surveys to assess customer experiences and identify gaps, providing input to improve processes
-Understand concerns customers have with their cloud transitions, providing documented resources to address them
-Assist with cloud cultural transformation initiatives within the organization, driving adoption and best practices.
-Facilitate cloud enablement discussions and sessions to educate stakeholders on the benefits and capabilities of cloud technologies and address concerns
-Assist in the development of strategy to support organizational wide cultural shift to cloud
-Interact with commercial cloud providers to ensure customers stay updated on the latest offerings and best practices.
-Build and maintain Confluence pages and SiteWorks websites  to document cloud processes, best practices, and FAQs.
-Create and update training materials and user guides to keep the user-base informed and educated.
-Be articulate and well-spoken, capable of giving presentations to diverse audiences, including technical and non-technical stakeholders.
-Conduct and/or facilitate workshops and training sessions and prepare related communications to enhance cloud literacy across the organization.
-Author newsletters, whitepapers, and articles to facilitate cultural change
-Develop and implement processes to ensure smooth cloud adoption and ongoing management.
-Gather and analyze metrics to measure the effectiveness of cloud onboarding and organizational concerns, and identify areas for improvement.
-Possess a working understanding of cloud technologies and offerings, including IaaS, PaaS, and SaaS models.
-Ability to work in a fast-paced environment with changing priorities.

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field
• 10+ years of proven experience in change management and in implementing large cultural shifts
• US Citizen with active TS/SCI with poly clearance
• Excellent verbal and written communication skills
• Ability to give clear and engaging presentations
• Process-oriented with strong organizational skills
• Experience with Confluence, SiteWorks or similar documentation tools
• Ability to gather and interpret metrics to drive decision-making
• Customer-centric approach with a commitment to meeting and exceeding customer expectations.

Desired Qualifications:

• Certifications in cloud technologies (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect)
• Familiarity with FINOPS practices and tools
• Understanding of industry best practices in regards to Digital Transformation Change Management (Prosci)

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What You Can Expect:

 A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground —