Cloud Services Operations Administrator

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.   Join Accenture Federal Services to do the work you love in an inclusive, collaborative, and caring community, where you can be empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.   Join us to drive positive, lasting change that moves missions and the government forward!  

Job Description: 

Accenture Federal Services is seeking a Cloud Services Operations Admin that will work in support 24x7 Operations

Responsibilities include:

• Account management of day-to-day operations for onboarding new users, internal user base and user account life cycle
• Adding and removing users and granting permissions
• Engaging with appropriate stakeholders to identify and support focus areas to meet customer SLAs
• Create and review monthly customer reports including plans of action, mitigation milestones, and risk evaluations Coordinate restoration actions with customer teams and other stakeholders on behalf of customer
• Account Provisioning/User Licensing

Here's what you need:

• 2+ years of experience providing account management support of day-to-day operations to meet customer SLAs
• 2+ years of experience providing Tier 1-2 Customer Support
• 2+ years of experience performing analysis on cloud-scale datasets to provide service engineers with insights needed to perform effective vulnerability remediation and proper configuration

Bonus points if you have:

• Experience with PowerShell, Python, or other scripting languages 
• Knowledge of M365 Air-Gapped Clouds/Cloud Environments

Security Clearance:

• Active TS/SCI with Polygraph is required to start

 

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, New York, Washington, and the District of Columbia. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.

 

The pay range for the states of California, Colorado, Hawaii, New York, Washington, and the District of Columbia is:$93,400—$185,800 USD  What We Believe  We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain an inclusive environment.   Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here   Equal Employment Opportunity Statement Accenture Federal Services is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.    All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.   Accenture is committed to providing veteran employment opportunities to our service men and women.    For details, view a copy of the Ac