Cloud Operations Program Manager

Organization Summary:

If you love the pursuit of excellence and are inspired by the challenges that come with driving innovations that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Business Operations and the value we deliver across Microsoft, and to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards impactful work.

Position Description:

At Microsoft’s Operations Service Center we have a passion for customers, partners and technology.  As a member of the Cloud Services Operations team, you will coordinate and manage complex non-standard transactions and support, across multiple Go-To-Market motions.  The team sits within Microsoft Business Operations (MBO) and is responsible for successful and compliant processing and support of contractual obligations that enable strategic motions and new capabilities Microsoft is looking to incubate to support new models and solve for our top customers financial and solution needs. You will be joining a fast-paced team that focuses on results, works together to solve problems, and is committed to developing people.

Cloud Operations Program Manager role interfaces with Engineering, Launch, Sales, Finance, and various Support organizations to enable and execute Obligations Microsoft has contractually agreed to without an existing set of capabilities or solutions to support them Responsibilities include process incubation and design, obligation tracking and execution, transaction management, and escalation support. Additionally, the role is accountable for driving operational excellence for any capability we take on to ensure quality execution and potential scale of processes where process can be streamlined or automated. This includes but is not limited to supporting and execution of complex processes and capabilities in Commercial Legacy, New Commerce Experience (NCE), Services Provider License Agreement (SPLA), Special Agreements (SPAG), Custom Billings, Custom Invoicing, and tracking Azure Consumption. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more.  As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.  Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Track, manage, and execute operational functions to ensure compliance with contractual Non-Standard Obligations.
• Support critical pre- & post-sales obligation escalations to resolutions stakeholders.
• Build and scale processes and capabilities to enable any growth in volume of Non-Standard Capabilities to optimize and scale where appropriate.
• Document and share learnings relating obligations and capabilities encompassing systems, tools, stakeholders, and processes.
• Understand the controls that drive compliance and partner with Biz Planning, Deal Desk, and other key stakeholders to launch new strategic motions.
• Drive continuous process improvements via analysis and identification of opportunities focused on driving global impact.
• Functions with focus on tracking and memorializing contractual obligations.
• Embody our culture and values.

Qualifications

Required Qualifications

• Bachelor's Degree in Business, Operations, Finance, or related field AND 2+ years experience in program management, process management, or process improvement
  • OR equivalent experience.

• 3+ years Experience working and supporting Volume Licensing Contracts, Systems, and Processes

  • OR Azure usage data

  • OR equivalent experience.

• Master's Degree in Business, Operations, Finance, or related field AND 3+ years experience in program management, process management, or process improvement
  • OR Bachelor's Degree