Cloud Operation Engineer

Location: Austin, United States of America

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

The job is to support our government cloud customers. This will be part of our Copilot/Foundation product.

Essential Functions

• Supporting the company-defined AWS cloud strategy.
• Enjoying solving problems, working with customers, and have technical backgrounds from a variety of different fields
• Collaborating and working very closely with Site Reliability Engineering and Security teams.
• Providing general guidance on questions from internal customers to troubleshooting and reproducing complex performance issues 
• Understanding of infrastructure monitoring, logging, alerting release and configuration management
• Actively participating in change and incident management processes and coordinating several stakeholders.
• Ensuring day-to-day excellent support to internal engineering and services teams.
• Analyzing and solving operational problems across functional components
• Making sure about continuous Thales AWS cloud improvements.
• Continuous automation to ease day to day.
• Ensure the security, availability and reliability of the services implemented in the cloud.
• Support and troubleshoot overall cloud installations and upgrades
• Respond to general Cloud Ops requests
• Ensure security software is kept up to date
• Ensure cloud platform security, availability, speed and reliability
• Analyze the requirements and support organizations in their transition to cloud systems

Minimum Requirements

Skills and Abilities:

• 3 to 5+ years of experience in managing and handling Cloud (AWS)
• To succeed at this job, you must have a strong customer focus and prior experience as a Cloud Operations Engineer or DevOps Engineer. Should have developer skills.
• You must have past experiences on Linux/Windows based OS, experience in monitoring/logging like Datadog and Pagerduty.
• We would like someone to join our team who will have a strong customer focus and who is comfortable in an ambiguous, ever-changings environment.
• Have experience with incident and change management process.
• We are looking for someone with excellent network analysis fundamentals, robust troubleshooting skills with large-scale customer support systems and processes.
• Should have hands-on experience in Python, Terraform, Cloud Formation, Gitlab etc

Education:

• Bachelor’s degree / Master’s

Preferred Qualifications

Skills and Abilities:

• 3 to 5+ years of experience in managing and handling Cloud (AWS/GCP/Azure)
• Certification – In cloud
• Have good development skills to automate day to day activities.

Education:

• Bachelor’s degree / Master’s degree

#LI-Hybrid

#LI-MG1

This position will require successfully completing a post-offer background check. Qualified candidates with [a] criminal history will be considered and are not automatically disqualified, consistent with federal law, state law, and local ordinances.

We are an equal opportunity employer, including disability and veteran status. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at talentacquisition@us.thalesgroup.com.

The reference Total Target Compensation (TTC) market range for this position, inclusive of annual base salary and the variable compensation target, is between

Total Target Cash (TTC) 107,637.08 - 179,395.13 USD Annual

This reflects how companies in a similar industry and geographic region generally pay for similar jobs. This range helps the Company make pay decisions as one data point among many. Where a position falls within this rang