Cloud Infrastructure Engineer III

GCI's Cloud Infrastructure Engineer III will be a pivotal role in setting the strategic direction and guiding the architecture of the enterprise cloud infrastructure service line. This position encompasses all aspects of the software-defined infrastructure lifecycle, including automated delivery, Day 2 operations, and providing oversight for Infrastructure as Code (IaC) initiatives. Ensures that software development best practices are followed across cloud-based infrastructure initiatives.

Engage in hands-on collaboration with a variety of enterprise tools and service lines to create innovative, high-quality, and carefully planned solutions. Requires participation in company-wide initiatives, working cross-functionally across business units to enhance public cloud infrastructure solutions. As an engineer on the cloud infrastructure team, will contribute to the operational support and continuous improvement of cloud solutions, as well as the development of problem-solving strategies leveraging multiple public cloud platforms.

ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:

Cloud Platform Strategy & Governance

• Lead the development, publication, and promotion of the enterprise public cloud infrastructure platform direction.
• Collaborate with enterprise architects and domain-specific teams to shape cloud solutions and contribute to the creation of an overarching enterprise cloud strategy, which includes policies, frameworks, and guidance.
• Work directly with enterprise infrastructure developers and service line customers to maximize the capabilities of cloud-based solutions.
• Drive the strategic direction of future technologies by synthesizing customer feedback and incorporating this information into roadmap planning and key public cloud initiatives.
• Provide guidance and leadership to various internal development teams, ensuring the successful adoption and utilization of enterprise public cloud offerings.
• Spearhead initiatives focused on ensuring high availability (HA) of public cloud services, collaborating with service line teams to define and implement solutions.
• Translate large-scale public cloud initiatives into actionable phases and deliverable feature sets, aligning efforts with organizational goals and business direction.
• Prioritize and transform requests into clearly defined work units with well-established acceptance criteria, ensuring seamless execution.
• Maintain alignment between public cloud infrastructure platforms and the broader strategic objectives of the organization.

Public Cloud Platform Support & Automation

• Offer proactive support for public cloud platforms, ensuring automation through cloud-specific tools and deployment activities.
• Troubleshoot and resolve incidents, leveraging the trouble ticketing system to track, update, and close issues in a timely manner.
• Implement configuration changes according to approved request processes, ensuring minimal disruption to cloud operations.
• Address and resolve issues related to connectivity, automation scripts, networks, DNS, Active Directory (AD) integration, and other cloud-related incidents.
• Test and validate routine configuration changes according to established management procedures to ensure system integrity.
• Produce comprehensive reports on performance, productivity, and outages; prepare ad hoc reports as requested by leadership.
• Maintain clear, up-to-date infrastructure, training, and support documentation to ensure ongoing success and clarity in managing public cloud systems.

Research, Evaluation, & Continuous Improvement

• Continuously research, evaluate, and refine cloud infrastructure processes and tools to enhance service offerings.
• Stay current on the latest trends, technologies, and best practices in cloud infrastructure to support enterprise objectives.
• Collaborate with orchestration teams to achieve near-zero downtime across public cloud platforms, optimizing operational efficiency.
• Work cross-functionally with other teams to ensure adherence to alignment, standards, and best practices for cloud infrastructure.
• Lead the creation of Proof of Concepts (POCs) and reference architectures, ensuring that solutions are clear, repeatable, and aligned with best practices.
• Implement governance tools, frameworks, and processes that drive the architectural direction of the public cloud infrastructure platform.

Security & Compliance

• Ensure that IT-managed public cloud infrastructure complies with organizational and industry-specific security and compliance requirements.
• Work closely with the Enterprise Security Office (ESO) and relevant teams t