Cloud ERP Adoption and Experience Office Expert

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What you’ll do 

 

As a Cloud ERP Adoption and Experience Office Expert you’ll:

 

· Gather data insights to uncover adoption barriers, including product challenges, go-to-market (GTM) gaps, and reasons for low usage of solution capabilities.

· Identify reliable sources of adoption data, collaborating with teams like CS, Product, and ASC to enhance data quality.

· Use data-driven analysis to specify customer segments, pinpoint adoption opportunities, and support targeted programs.

· Correlate adoption data with business outcomes to measure impact and refine adoption strategies.

· Create dashboards and reports that provide actionable insights for Customer Success, Product, and GTM teams.

 

What you bring

 

· Strong analytical mindset and a passion for using data to solve problems.

· Interest in learning new tools and exploring data-driven insights with a growth mindset.

· Ability to collaborate with cross-functional teams in a global, matrixed environment.

· Familiarity with SAP Cloud ERP solutions and an eagerness to deepen knowledge.

· Experience with data visualization tools (e.g., SAP Analytics Cloud, Power BI, Tableau) and proficiency in Excel or other data analysis tools.

· Clear communication skills to convey insights effectively to diverse audiences.

 

Work Experience & Additional Skills

 

· 5+ years of experience in data analysis, business insights, or a related role.

· Familiarity with SAP’s ecosystem, Cloud Technology, or BTP is a plus.

· Strong organizational skills and attention to detail.

· Fluency in English (written and spoken) and willingness to work across global teams.

 

Meet your team

 

The Cloud ERP Adoption and Experience Office is a new team within Cloud ERP, created to drive adoption strategies across the Customer Value Journey (CVJ). As an Cloud ERP Adoption and Experience Office Expert, you’ll play a crucial role in shaping data-driven strategies, providing insights that empower teams to make smarter decisions and better support our customers.

 

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashin