Cloud Collaboration Engineer

Job Description:

DIVISION: Information Technology Services (ITS)

DEPARTMENT: ITS Infrastructure

BASIC FUNCTIONS: The Cloud Collaboration Engineer oversees and enhances Fairfield University’s cloud-based collaboration ecosystem, with a core focus on Microsoft 365 (M365), Google Workspace, and Dropbox platforms. This role ensures secure, reliable, and optimized services for communication, file sharing, and productivity across the University. Collaborating with the Infrastructure Systems Team, the Cloud Collaboration Engineer designs and implements solutions using M365 tools (Exchange Online, Teams, SharePoint), Google Workspace (Docs, Drive), and Dropbox, aligning with institutional goals for efficiency, security, and compliance.

PRIMARY RESPONSIBILITIES

• Cloud Platform Administration and Optimization

  • Administer and optimize M365 services (Exchange Online, Teams, SharePoint) for email, collaboration, and data sharing.   Manage Google Workspace (Docs, Drive, Gmail) and Dropbox to support seamless file access and productivity.

    • Configure and maintain third-party add-ons and integrations from the M365 marketplace, Google Workspace Marketplace, and Dropbox integrations to enhance functionality and user experience.

    • Administer licenses for M365, Google Workspace, and Dropbox, ensuring compliance, cost optimization, and appropriate user access levels.

    • Manage security groups within M365 and Google Workspace to control access, enforce policies, and maintain data security.

  • Design automation workflows using Power Automate and Google tools to streamline University processes.

  • Monitor and tune platform performance to ensure high availability and responsiveness for all users.

    • Regularly review performance metrics and implement optimizations to address bottlenecks or scalability issues.

  • Coordinate regular updates and patch management across M365, Google Workspace, and Dropbox environments.

  • Configure and manage AI Tools, including Microsoft Copilot within M365 and Gemini (Duet AI) within Google Workspaces to enhance productivity through AI-driven insights and task automation.

• Collaboration and Integration

  • Collaborate with senior leadership to configure and integrate M365, Google Workspace, and Dropbox with University systems to deliver seamless access, enhanced functionality, and cohesive interoperability across all platforms.

  • Enhance collaboration by managing Teams, SharePoint sites, Google Drive, and Dropbox shared spaces for faculty, staff, and students.

  • Work with ITS teams to align cloud collaboration strategies with University IT objectives.

  • Facilitate cross-platform data migration and interoperability (e.g., M365 to Google Drive, Dropbox syncing).

  • Test and deploy new features or third-party integrations to enhance collaboration capabilities.’

  • Integrate Microsoft Copilot within M365 and Gemini (Duet AI) within Google Workspaces to enable AI-assisted content creation and real-time collaboration.

• Security and Compliance

  • Implement security and compliance policies across M365 (Endpoint Manager, Compliance Center), Google Workspace, and Dropbox.

  • Manage identity, permissions, and data governance to protect University data and ensure alignment with regulatory standards (e.g., FERPA).

  • Monitor platform health, usage, and security, generating reports to address issues and optimize performance proactively.

  • Configure Conditional Access policies in M365 and Google Workspace to enforce secure access based on device compliance and user risk.

  • Oversee MDM via Microsoft Endpoint Manager to manage devices, enforce security profiles, and ensure platform compliance.

  • Conduct risk assessments and implement multi-factor authentication (MFA) across all platforms.

  • Ensure AI Tools adhere to data governance and security policies, managing AI access and usage controls.

  • Maintain audit logs and documentation for compliance audits and security reviews.

• Support, Documentation, and Training

  • Provide end-user support for M365, Google Workspace, and Dropbox, troubleshooting issues and ensuring adoption.

  • Develop and maintain documentation for configurations, policies, and best practices across all platforms, including MDM and Conditional Access.

  • Deliver training to ITS staff and users on effectively using cloud collaboration tools and secure device access.

  • Serve as an escalation point for complex tec