Closing Assistant Operations Manager

Why Choose Suddath to “Move” your Career to the Next Level?

At Suddath, you can be part of something special and inclusive!  Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.

What We Offer!

• A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
• Weekly pay for hourly-paid employees.  Biweekly pay for salaried employees.
• Paid Time Off (PTO) and paid company holidays
• A tuition reimbursement plan where employees are encouraged to continue their education and development
• For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits. 

This position is responsible for supporting the Operations Manager in the overall execution and performance of the operation for a specific location, including staffing, customer relations, performance, and direction of the overall operation. The Closing Manager acts as the key point of contact in the absence of the Operations Manager.

Schedule:
Tuesday-Saturday 10:30 AM-Close (8:30 PM/9:30 PM)

Essential Duties & Responsibilities:

• Ensure all routes have been completed in order management system daily
• Perform daily audit of deivery tickets for signatures, confirm all product on driver inventory log is accurate, appropriate service codes applied to orders, confirm all delivery exceptions have been notated and communicated appropriately.
• Handle all shift escalated issues daily and assist in any escalated from shift exchange.
• Assist in keeping facility clean and floor free of debris.
• Control, order and monitor part inventory and give an accurate twice monthly report of all material utilizing parts management system
• Ensuring rescheduling orders as needed at the before closing shift
• Claims Management: Initiate call to schedule site visits with claimants and upload photos/notes in claims management system as needed
• Monitoring routes to ensure daily route are completed timely
• Contact MC routes confirmation for next day routes are completed daily
• Assist with tasks assigned by the Operations Manager
• Attend Department Meetings to remain aware of business plans and their effect on operations
• Assign daily workload to shift employees and ensure they are being completed
• Assist in the recruitment, interviewing and hiring of applicants
• Ensure that Company policies are adhered to, such as uniform and safety guidelines
• Provide excellent customer service to both internal and external customers
• Processing administrative task in Workday to keep employee records up to date

Education & Experience:

High School Diploma, GED, or equivalent required. Minimum of two (2) years’ experience in the transportation, logistics, or related industry required. Previous supervisory experience preferred.

Knowledge, Skills, and Abilities

Strong knowledge of Microsoft Excel, Outlook, and Word. Operates with a customer service mentality. Ability to manage time effectively and consistently meet deadlines. Ability to work in a team environment and demonstrate flexibility and patience. Excellent organization, communication and problem-solving skills. Ability to work under minimal supervision and with a strong sense of self-motivation. Ability to sufficiently read, speak, and write English to understand and give directions, and to complete paperwork accurately. Ability to operate a variety of standard office equipment as dictated by the duties of the job and perform data entry and typing functions.

Physical Demands

Work is primaril