Clinical Technology Consultant

Company Description

If you are a dedicated professional who loves what you do, likes having fun at work, and proactively solves challenges, we’d like to hear from you!

Lingraphica is a mission-driven organization who provides speech-generating devices to help improve communication, speech, and quality of life for people with aphasia.  We look for candidates who enjoy working in a fast-paced, goal-oriented environment, and who share our commitment to helping individuals on their aphasia journey.

Job Description

Purpose:
The Clinical Technology Consultant is responsible for all clinical support and device training related to the consumer-driven trial process. This is a clinical position that requires working directly with persons with complex communication needs, support persons, speech-language pathologists (SLPs), and other related professionals to ensure a positive client experience. The role entails applying clinical expertise to facilitate decision making in the implementation of AAC. The Clinical Technology Consultant is an integral part of the Consumer Business Team and acts as voice for our consumers for improvement and change within the Lingraphica organization. Caseload includes both adult and pediatric patients who are being trained for AAC use.

Essential Duties & Responsibilities:

• Provide remote training to adults and pediatrics with complex communication needs and their primary support persons. 

• Perform initial consultations to determine course of AAC device trial 

• Assist clients in customizing their Lingraphica device, based on their communication needs and preferences. 

• Prepare clients for an AAC evaluation  

• Provide training to SLPs specific to completing evaluations after a client is trained on  Lingraphica  speech generating devices (SGDs) 

• Attend virtual assessments and provide support to the evaluating SLPs. 

• Foster relationships with consumers (clients, support person’s, SLPs) 

• Collaborate with cross functional teams within marketing, sales, funding, and technical support.   

• Participate in weekly team meetings to identify best practices and contribute to ongoing development of processes in consumer business.  

• Ensure documentation of all customer interactions within the company CRM  

Other Duties & Responsibilities: 

• Participate in Consumer Business Team and Marketing Department initiatives  

• Be a visible and active member of the Lingraphica team within organizations that participate in the larger aphasia community  

• Help recommend, review, and develop collateral and other clinical materials for marketing and educational purposes

• Provide ASHA CE approved onsite in-services and webinars for SLPs, rehab directors, and other rehabilitation professionals

• Serve as the customer voice  

• Act as a liaison between consumers and the marketing department  

• Exhibit at tradeshows and conferences, as needed  

• Assist with other marketing initiatives, programs, and activities, as needed  

Qualifications

Education & Experience: 

Formal Education: 

• Bachelor’s degree, required  

• Masters in Speech Language Pathology, required  

• SLP license and CCCs  

Clinical Experience: 

• 4+ years clinical experience in speech pathology  

• AAC experience, strongly preferred  

• Tele-practice experience, strongly preferred   

Continuing Education:

• Internal compliance of insurance/reimbursement regulations  

• CEUs as needed to retain SLP license  

• Awareness of latest advances in AAC industry including new disease states/diagnoses and treatment options for patients with aphasia, apraxia and dysarthria

Knowledge, Skills & Abilities: 

• Understanding of the role of the speech-language pathologist in treating and caring for persons with complex communication needs. 

• Experience providing training and support to adults and pediatrics with complex communication needs and their primary support persons. 

• Exceptional customer service and a willingness to go above and beyond for our customers 

• Effective and professional communication skills 

• Strong organizational skills and time management skills 

• Experience with Lingraphica technologies, including SmallTalk apps, TalkPath Therapy, TalkPath News, Quick Assess, and communication device, strongly preferred 

• Proficiency with Zoom and comfort providing training and