Clinical Team Lead

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Position Summary

The Team Lead is accountable to leadership to support the day-to-day operations of the team.  

  

This position has no supervisory oversight of staff, but requires a solid understanding of the workflows, policies, and procedures to ensure the team is producing at a successful level.  

   

The Team Lead supports the onboarding of new staff as well as quality monitoring, assignment triage and leading projects as assigned.  

   

The Team Lead is a single point and first line of contact for staff for clinical issues.  

   

The Team Lead provides ongoing communication and updates to leadership and contributes and participates in team meetings.  

   

The Team Lead role encompasses the following (not an all-inclusive list):  

-Promote cooperation and team building between all department members  

-Serve as a resource to team members  

-Serve as a content model expert and mentor to the team regarding practice standard, quality of interventions, problem resolution and critical thinking  

-Ensure adherence to plan sponsor performance targets  

-Develop, implement, and support program policies and procedures  

-Utilize critical thinking skills to raise the level of team’s performance  

-Mentor the team; monitoring and providing feedback regarding performance relative to best practices  

-Act as a role model for the Aetna values, particularly regarding company policies on confidentiality  

-Communicate effectively with a variety of audiences  

-Well organized and able to prioritize tasks  

-Support a positive work environment that promotes the concept of teamwork  

-Support to Supervisors as directed  

-May have responsibility for their own case load work  

-Respond to issues and inquiries as needed  

-Sedentary work involving periods of sitting, talking, hearing, work requires visual acuity to perform close inspection of handwritten and computer-generated documents as well as a PC monitor  

 
Required Qualifications

- Must have active current and unrestricted Independent Behavioral Health clinician Licensure (LCSW, LPCC, LMFT, LPAT, LPC) or a Registered Nurse (RN) with unrestricted state license in state of Louisiana with psychiatric specialty, certification, or experience 
- 3+ years clinical practice experience, e.g., psychiatric hospital, residential or behavioral health treatment setting.  

- 1+ year Electronic Medical Record documentation experience 

- Must be willing and able to work Monday through Friday 8am to 5pm in CST with flexibility to work outside of the standard schedule based on business needs, including occasional rotating weekend and holiday schedules.  

Preferred Qualifications

- Managed care/utilization review experience preferred 
- Experience in a behavioral health inpatient setting 

- Ability to multitask, prioritize and effectively adapt to a fast-paced changing environment 

- Position requires proficiency with computer skills which includes navigating multiple systems and keyboarding 

- Team lead experience

 

Education

Master's Level of Education resulting in independent Behavioral Health licensure (LCSW, LPCC, LMFT, LPAT, LPC) or a Registered Nurse (RN) with unrestricted state license with psychiatric specialty, certification, or experience. 

Pay Range

The typical pay range for this role is:

$54,095.60 - $116,800.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  E