Clinical Support Technician (Hybrid within Auburn, AL)

 CNSI and Kepro are now Acentra Health! Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the company’s mission, actively engage in problem-solving, and take ownership of your work daily. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Acentra seeks a Clinical Support Technician (Hybrid within Auburn, AL) to join our growing team.

Job Summary:

The Clinical Support Technician assists the Lock-In manager with operating the Lock-In program. This includes working with individuals identified for the lock-in program to set up pharmacy and/or provider in accordance with state regulations. This position also assists with managing patient records. Data enters project specific information. Project a professional company image through written and verbal interaction. Assists with projects as defined and under the direct supervision of clinical account managers. 

*Position is hybrid, and requires candidates to be based in Auburn, AL. Once a week traveling to the office in Auburn, AL.

Job Responsibilities:

•  Data enters information into the KEPRO/Client database. Corrects errors, if needed.
• Performs monitoring tasks of the KEPRO/Client database. Notifies management of errors and/or problems.
• Assisting members, pharmacies, prescribers, and HMOs with any lock in related questions and concerns
• Gathering the required information for members who are needing restriction changes
• Updating folders with any approved restriction changes
• Update assignment sheets and initial/change letters
• Sending lock in letters to members, pharmacies, prescribers, and HMOs
• Meet and/or exceed quality, attendance, and adherence standards.
• Provide / assist in training of other employees.
• Adheres to all company policies and procedures.
• Perform other duties as assigned

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives nationwide. Our company cares about our employees, giving you the tools and encouragement, you need to achieve the finest work of your career.

Thank You!

We know your time is valuable, and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may interest you. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

Visit us at Acentra.com/careers/

Compensation

The pay range for this position is $19.00-20.00 per hour

“Based on our compensation philosophy, an applicant’s placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.”

Requirements

Required Qualifications/Experience:

•  Position is hybrid, and requires candidates to be based in Auburn, AL. Once a week traveling to the office in Auburn, AL
• Minimum – High School Diploma or GED equivalent is required.
• Certified Pharmacy Technician Certificate required.

Preferred Qualifications/Experience:

•  Preferred – Bachelor’s Degree from an accredited college/ university.

Benefits

EOE AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual ori