Clinical Support Coordinator

Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We’re the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations.  

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for a Clinical Support Coordinator for our LHCSA team.

The Clinical Support Coordinator is an individual contributor responsible for organizing and directing new/existing assessments and re-assessments. This role will act as a liaison between the patient and nursing team to ensure timely and effective communication regarding scheduling patient assessments.  Tracking and maintaining the schedule and outcomes is a key component of the job

 

Job responsibilities:

• Collaborates with RN nursing and Intake staff to facilitate information sharing and support clerical activities for incidents and complaints.
• Creates visit packages to support the execution of visits by per diem nurses.
• Provides clerical support to nurses with schedule conflicts.
• Tracks the completion of all initial visits to ensure appropriate nurse assignment and timely completion of the visit.
• Maintains visit logs and provides updates on nurses that still need to fulfill their scheduled visits.
• Manages the coordination with PCPs to obtain the signed Form 485 from the primary care physician and Viv care.
• Maintains and updates all data related to 485 appropriately to all Patient profiles
• Assists in the review of differences between submitted duty sheets and client plans of care.
• Monitors and uploads nursing visits to client charts and maintains the files for home caregivers’ assessments/supervisory documents.
• Ensure that patients are informed/reminded of their next visit.
• Support the collection of feedback from clients and home care workers from visits completed by the nurses.
• Collaborate with RN nursing and Intake staff to ensure that all submitted initial nursing documents are adequately completed and entered the system promptly.
• Supports the resolution of matters encountered and reported by the nurses during their visits, stemming from the client’s no answer to other observations and
• Creates compliance reporting for distribution on Nurses’ Visits due and expired weekly.
• Creates and distributes weekly reporting on Clinician Visits for Caregivers’ Annual Supervisory & Competency.
• Prepare and submit weekly nursing visit reports and submit to DPS.
• Any job-related tasks assigned by the supervisor.

Requirements for this role:

• Knowledge of patient care plans
• Coordination and healthcare communication skills
• Excellent communication (written and verbal) and organization skills
• Effective time management, prioritization, and multitasking skills 
• Proactive with a commitment to excellence in your work
• High attention to detail
• Strong phone and verbal communication skills along with active listening skills; ability to comfortably resolve issues over the telephone
• Attention to detail and data accuracy

Nice-to-Haves:

• 2+ years of customer service experience
• Healthcare-related
• Startup experience
• Bilingual in Spanish, Creole, or other languages desired
• Tech-savvy with the ability to navigate multiple platforms
• Proficient in Microsoft Office (Excel, Outlook, Word)

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discrim