Clinical Support Assistant

Department Overview

The Clinical Support Assistant position within Community Hematology Oncology (CHO) provides a variety of administrative, clinical support, and technical assistance to the Med Onc and infusion teams, including Medical Assistants, schedulers, and providers. This role performs assigned duties involving a variety of related and unrelated processes, methods, and tasks as directed by clinic leadership.

 

The position may include direct patient interaction and work closely with clinic leadership to support daily operations and ensure efficient clinic and infusion workflow. The Clinical Support Assistant provides assistance with administrative and clinical support tasks, contributing to the overall functioning of the clinic while maintaining a professional and confidential environment.

 

This role requires the ability to manage multiple complex tasks simultaneously, maintain strong organizational skills, and demonstrate effective problem-solving abilities. Excellent written and verbal communication skills are essential, along with the ability to remain calm and perform effectively in a fast-paced, high-pressure environment.

 

The Clinical Support Assistant supports the functions of roles including, but not limited to, Certified Nursing Assistant, Medical Assistant, and Patient Access Service Resource Specialist within the hematology and medical oncology clinics and infusion units.

Function/Duties of Position

Clerical Support

Able to assist and perform all clerical duties as required to maintain clinic flow and operations, including, but not limited to;

• Process incoming/outgoing faxes (labeling, records requests, upload refill requests, etc.)
• Scanning
• Process InBasket – not triage related (records requests, labs, imaging, message routing, etc.)
• Patient paperwork management (questionnaires, FMLA, provider signatures, no-show letters, etc.)
• Track and stock patient paperwork and brochures
• Process incoming/outgoing mail
• Use of Microsoft Office - Outlook
• General high-level clerical and project support
• Document legibly, concisely and accurately

Clinical Support

• Assists in admission process by recording patient’s name, address, phone number, age, and other personal information
• Takes and records vital signs such as blood pressure, pulse rate, respiration rate, and temperature
• Basic rooming to include only vitals, including social history, pain (no med reconciliation, allergies)
• No medication related activities allowed (reconciliation, administration, preparation)
• Makes appointment for patient or refers patient to medical staff for immediate examination or treatment
• Transports patient to examination or treatment room with use of wheelchair or gurney or assists patient to walk; assists patient in undressing
• Assists providers during procedures with treatment or examination by passing instruments, holding patient in proper position but not able to perform independent clinical functions such as dressing removal/application, suture/staple removal, apply topical medications, etc.
• Assists in workflow coordination of daily operations between front desk and back office to ensure patient and provider flow is efficient, such as by continuous monitoring of providers schedules to assure timeliness, identifying barriers to patient flow
• Communicates with front and back office throughout the day regarding patient and provider continuous flow, participating with 
• patient scheduling, room turnover, inventory management, and other clinical tasks as required to maintain patient and provider flow
• Can accept a patient sample for point of care or lab resulting and add a patient label, then handoff to MA for Epic workflow of releasing lab order and labeling with Epic label
• Technical support (MyChart, Epic, office equipment, etc.)
• Attends staff meetings/huddles
• Inventory management including equipment—notifying appropriate personnel when cleaning and repair of equipment is needed
• Instrument processing pick up/drop off 
• Check expiration dates for medications/supplies
• Turn over rooms/cleaning/stocking
• Maintains knowledge of life safety, patient safety, fire and electrical safety and disaster plan
• Sentact duties/compliance
• Sets/resets infusion suite (e.g. sets chairs, makes coffee, stock pillows/blankets, clean pumps, wipe down surfaces, etc.)

Patient Experience

• Monitors patient flow
• Updates patient on delays
• Provides excellent customer service
• Addresses in-the-moment patient needs as directed
• Maintains clean, safe, and orderly environment for patients, family, and clinical personnel
• Ensure comfort care for p