Clinical Supervisor - Mobile Crisis Program

Description

Summary/Objective:

As part of a Mobile Crisis Program (MCP), the Clinical Supervisor performs the role of a MCP Clinician working within the community setting performing interventions designed to stabilize children, families, and adult individuals when they are in crisis. Additionally, the Supervisor provides clinical supervision to the MCP clinicians, agency interns, and/or other assigned clinical staff.

Mobile crisis services are provided to children and adults who are experiencing, or at imminent risk of experiencing, a behavioral health crisis. A behavioral health crisis includes instances in which a person cannot manage their primary psychiatric and/or substance use related symptoms without de-escalation or intervention. The mission is to deliver person-centered, trauma-informed, culturally linguistic competent services that are high quality, effective, and integrated community-based services promoting resilience, rehabilitation, and recovery. These services are available telephonically and face-to-face in the community and are aimed at providing immediate support and offer alternatives to hospitalization when appropriate.

Essential Functions:

1. Provides mobile and telephonic crisis response services throughout Jefferson and Lewis counties and delivers services in the least restrictive available setting.

2. Interacts with local emergency systems (e.g. 911, local crisis hotlines), hospitals, law enforcement, and certified Peer Advocates to include co-response in order to provide safe and coordinated crisis response.

3. Provides immediate, short-term clinical interventions to stabilize individuals, their families and/or caregivers in the home, community, office, and natural environments.

4. Employs flexible, person-centered interventions, calming techniques and models positive, soothing behaviors.

5. Evaluates and assesses the holistic needs of individuals and their family, including the predictors of safety risks in the home and community.

6. Utilizes effective clinical judgement utilizing evidence-based clinical tools (SBIRT, C-SSRS, PHQ-9, QPR) and safety plans as appropriate.

7. Assists recipients through the introduction and reinforcement of crisis management skills and identification of community resources and supports.

8. Coordinates with recipient’s current treatment provider(s) and other identified supports to resolve the current crisis and to aid in preventing future crises.

9. Works in consortium with the Crisis Case Manager to provide follow-up services and efforts to appropriately link and refer individual to support services within the community.

10. Values and protects the rights, privacy, and confidentiality of recipients, with the understanding that whenever necessary, contact will be made with collaterals who may have information to inform the assessment.

11. Collects data and maintains client records according to agency and standard guidelines.

12. Other duties as assigned to support the program objectives.

Additional Clinical Supervisor Responsibilities:

1. Provides regularly scheduled individual and/or group clinical supervision to MCP clinicians, case managers, interns, and other assigned clinical staff, in accordance with agency policy and regulatory requirements.

2. Ensures supervision meets licensing, credentialing, and internship requirements, as applicable.

3. Documents all supervision activities, including dates, duration, content, and clinical focus, in accordance with agency standards.

4. Serves as a clinical resource and consultant for risk assessment, safety planning, crisis intervention strategies, and clinical decision-making.

5. Monitors clinical practice, documentation quality, and adherence to program protocols and evidence-based practices.

6. Provides timely, constructive feedback regarding job performance, clinical skills, professional conduct, and areas for improvement.

7. Identifies performance concerns and collaborates with program leadership to address support needs, training gaps, or corrective action.

8. Contributes to formal employee performance evaluations by providing written input and supervisory observations.

9. Supports onboarding, orientation, and skill development of new clinical staff and interns assigned to the Mobile Crisis Program.

10. Promotes consistency in clinical approach, crisis response standards, and documentation practices across the team.

11. Escalates clinical, ethical, or performance concerns to appropriate leadership in a timely and professional manner.

12. Assists program leadership with maintaining clinical coverage, supervisory continuity, and staff support during high-acuity periods or staff absences.

Work Environment:

Works in a professional office and clinical environment including th