Clinical Supervisor

Life at aptihealth

Backed by $70M in funding from world-class investors including Takeda Digital Ventures, Pivotal Life Sciences and Vista, the aptihealth team is comprised of health care, data science and technology experts passionate about transforming behavioral healthcare. aptihealth is a digital technology platform with an affiliated medical group that makes it easier for people to access speedy high quality mental health care at the right place and right time. The technology and provider group reach people who need care, connect, follow and demonstrate improved outcomes. Everything we do at aptihealth is centered on our mission to revolutionize care and to ensure that the millions of people who need and deserve it have access to it. As a curious and collaborative teammate, someone excited about tackling the hard problems in healthcare and technology, you will play a key role in making that mission a reality. Together, we’ll create and innovate transformative behavioral healthcare – for millions of people.

The Role

As Clinical Supervisor, you will be the first-line supervisor to a team of Behavioral Health Specialists (BHS), Intake Specialists and Prescribers. You will provide direction regarding daily job responsibilities including scheduling expectations, utilization targets, proper close-out of sessions, and act as a resource for all other day-to-day questions. You will provide training to new hires and employees as needed, and assert deadlines for routine tasks. You will ensure all staff understand and comply with company policy, and act as a spokesperson for your team to propose ideas to the Medical Group Management team.

You will track team performance and provide reports on productivity, quality, and NPI metrics. As Clinical Supervisor, you will ensure adherence to employee daily operational tasks so clinicians can focus on providing the highest level of care, the aptihealth standard.

Responsibilities

• Train new hires on Company policy, procedure, and clinical protocols, act as first-line resource for employee questions regarding the same.
• Contribute to clinical knowledgebase and training resources
• Liaise with Medical Group Management team regarding BHS, Intake Specialist or Prescriber concerns; identify problem areas, investigate root cause and propose solutions
• Liaise with Medical Group Management and Product teams to ensure smooth operation, act as spokesperson for team, articulating enhancements to improve platform performance and usability
• Ensure proper coding & documentation of patient billable transactions
• Provide complex case coordination
• Manage patient panels and appropriate spread of patients across team
• Contribute to development of policy & procedure, implement and enforce policy & procedure
• Ensure Provider understanding and compliance with current healthcare regulations, medical laws and highest ethical standards

Requirements

• Licensed Clinical Psychologist (PhD, PsyD) Licensed Clinical Social Worker (LCSW) or Licensed Mental Health Counselor(LMHC)
• 5+ years’ experience as a Clinical Supervisor or similar role
• Knowledge of healthcare regulations and medical law
• Ability to handle medical records and employee documents discreetly
• Highly organized and ability to operate in multiple software and web-based applications
• Excellent communication skills; articulate with strong presentation skills
• Ability to build and maintain a cohesive and positive team environment
• Demonstrated commitment to continuous improvement
• Passionate about being a trusted partner to transform behavioral healthcare

Benefits

• Competitive pay and benefits
• Paid Time Off
• Continuous learning opportunities
• Work/Life Balance - Flexible working hours

About aptihealth

aptihealth, inc. is a behavioral health engagement company that seamlessly integrates physical and behavioral healthcare. Our platform connects medical providers, behavioral health specialists and patients with our proprietary assessment and treatment management protocols to get and keep patients healthier faster. aptihealth’s structured therapy programs are centered on its proprietary 15 Life Domain Clinical Framework© that efficiently provides collaborative care teams with the most thorough understanding of a patient’s behavioral health needs. The aptihealth platform connects patients and their care teams with licensed behavioral health specialists who provide 90-day and extended care therapy by phone or video supported by an easy-to-use consumer friendly digital experience. The aptihealth program is evidenced to get individuals into therapy faster and clini